You can now request or renew your debit card from the comfort of your home with your FirstMobile App and FirstOnline and pick up at the nearest FirstBank branch of your choice. Just follow the simple steps below.

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Kindly log into FirstMobile > select the menu button on top left corner of the app > card services > Debit card request. Select card type > select account to be debited > select state (location where the card will be picked up) > select preferred Branch > enter authorization PIN> System generates a reference code after submission.

Card request will be treated at the selected Branch and customer walks to the selected branch for card pick up and activation.

Kindly write out the Reference ID for submission at the selected branch.

Submit your reference ID or Account number at the selected branch. In addition, a BVN thumbprint validation will be required, and sign-off of the Debit card request form.

In less than 15 minutes.

For Expressions card, delivery timeline is 24-48 hours for Lagos branches, and 3-5 working days for Upcountry locations from date of visit to the selected branch.

You can visit the selected branch between 9.00am and 2.00pm on Mondays – Fridays.

No. You need a Debit card to activate the FirstMobile platform for use.

Yes, but your existing card will be hot-listed should you complete the request for the same card type.

No, you will only be charged N1,000 card issuance fee when your card issuance request has been completed.

You may contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or email to engage the selected branch to cancel the request.

Kindly visit the nearest FirstBank branch or our website on for Frequently Asked Questions (FAQs) on your card. You may also contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or email

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