Earlier, you were required to register your FirstBank MasterCard for Secure Code and set a static password for your online transactions. FirstBank will now send you a new 6 digit numeric One Time Password (OTP) to your registered mobile number and email address for each time you initiate an online transaction.

You will receive the OTP for all your online transactions on the registered mobile number or email registered with your FirstBank Card.

To register or update your mobile number and email address today, please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com. Once you have updated your mobile number or email, you will start receiving the OTP for your MasterCard web transactions

For supplementary Cardholders performing an online transaction, the OTP (One time password) will be sent to the primary Cardholder’s registered mobile number and email. You will need to use this OTP to complete your transaction.

You can request for another OTP by pressing the “Resend OTP” button. Please note that the resend button will only appear once for one OTP resend after 20 seconds waiting period. Once a new OTP is generated, the previous OTP becomes invalid. The OTP time out will be 10 minutes. If you do not receive the OTP after the first trial, please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com.

No. The One Time Password (OTP) would be automatically and instantly sent to your mobile number or email registered with your FirstBank MasterCard, after you have started the transaction and entered your card details.

It’s easy, just enter your FirstBank One Time Password (OTP) received through sms or email when prompted during your online shopping experience at a participating stores/retailer’s website.

Once, if the OTP is correct but three times if the OTP inputted is incorrect.

The OTP entered is incorrect. Please enter the correct OTP.

It could be that you have entered the Wrong OTP more than 2 times. Start the transaction afresh.

You don’t need to register. Just ensure that you keep your updated phone number and email as part of your account information with FirstBank.

No. The 6 digit OTP is valid only for the current transaction attempt and cannot be used for any other transaction. The OTP SMS sent to you will also mention the merchant name and the amount of the transaction for easy identification.

Yes. You can do more than 1 transaction at a time and you will receive a separate OTP for every transaction. The OTP SMS sent to you will also mention the merchant name and the amount of the transaction for easy identification. You can successfully complete all your transactions as long as the OTPs for those transactions are still valid.

Each OTP is valid for 10 minutes or one successful usage whichever is earlier.

You can enter the OTP incorrectly for a maximum of 3 times. After 3 unsuccessful OTP attempts, you have to start the transaction afresh.

This message means that the OTP cannot be sent to your mobile number or email since you have not registered your mobile number or email with FirstBank. To register your mobile number or email today, please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com. Once you have updated your mobile number or email, you will start receiving the OTP for your MasterCard online transactions.

If you have received an OTP and neither you nor your Add-on cardholder has initiated the online transaction at the merchant and for the amount as specified in the OTP message, please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com immediately.

Please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com to update your registered mobile number. Once you have updated your mobile no., you will start receiving the OTP for online transactions.

The most important benefit is uninterrupted access to the items you want with the ability to purchase goods and services from any participating online stores/retailer. In addition, you’ll enjoy the added security of secured OTP delivered to your registered phone or email and only known to you. The FirstBank One Time Password (OTP) 3D Secure authentication service uses MasterCard Account Holder’s Authentication Value (AAV) technique which ensures that OTP token can be used only once in a single authorization message and must not be stored for reuse after receiving authorization.

There is no need to log-in or sign-in. When you make a purchase at a participating store/retailer and enter your MasterCard payment details, you will automatically be prompted to enter your FirstBank OTP sent to your registered mobile number or email. After reviewing the details of your purchase and confirming its correctness, simply type in the OTP to complete your purchase.

The online purchase process will not change except that now you will be prompted to provide your FirstBank 3-D OTP sent to your registered mobile number or email at the checkout. The OTP will never be revealed to the store/retailer.

Please visit FirstBank website (www.FirstBanknigeria.com ) to review the privacy policy.

For further enquiries in respect of this Service, please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email firstcontact@FirstBanknigeria.com.