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FAQs
Find answers to frequently asked questions around all FirstBank products, services and more
Savings Account FAQs
Simply visit any FirstBank branch nearest to you.
FirstInstant FAQs
No means of identification is required, all that is required is a passport photograph.
Yes, it is obtained at a discounted rate.
No references are required to open this account.
KidsFirst FAQs
References are not needed for this account.Ā
A debit card is only issued to the parent/guardian if they should you request for one.
The KidsFirst account is automatically converted to a MeFirst Account (FirstBankās account for teenagers).
The KidsFirst account is opened and operated by the parent/guardian, giving you total control over the financial security of your child/ward.
MeFirst FAQs
It is designed for Teenagers between 13 and 17 years
Ā The MeFirst account is opened and operated by the parent/guardian, giving them total control over the financial security of the child/ward.
There are five variants of special prepaid cards to select from, designed for young adults between ages 13 to 17.
Ā
XploreFirst FAQs
You qualify to have an XploreFirst account between the ages of 18 ā 29 years, and you also qualify by being a student of any of the tertiary institutions.
You stand a chance to win up to N150,000 Naira in scholarships at a raffle draw by maintaining an average account balance of N10,000 for six months
An XploreFirst account can be opened with a valid student Identity card with a copy of the school admission letter attached.
Yes, you can get any of the Bankās Debit cards including a Customized debit master card (expressions card) with your picture boldly printed on it.
FirstSavings Plus FAQs
To open an individual FirstSavings Plus Account, you need to fill Account opening form, sign Specimen signature cards, two (2) passport photographs, two independent satisfactory references, utility bill, valid means of identification such as Driver license or international passport.
FirstSavings Plus account is open to all except minors as long as the requirement for opening the account is met by the prospective customers.
Yes, it can be used as a salary account but the N50,000 minimum operating balance still subsists.
FirstSavings Plus account operates with a flexibility of a current account. It allows issuance of cheques that are not valid for clearing but can be cashed over the counter. It also allows lodgement of third party cheques into the customerās account.
FirstInstant Plus FAQs
- A valid means of identification (including Trade/Market Association ID, valid e-tax clearance card, students ID card (backed with Admission Letter), Military/Paramilitary, NYSC, Government Parastatals ID, etc.)
- 2 passport photographs.
- UtilityĀ bill. E.g.Ā Electricity bill.
Yes, it is obtained at a discounted rate.
No references are required to open this account.
Current Account FAQs
Both individuals and Corporate organisations.
You can open the Current Account at any branch of our Bank spread across the country. All you need do is to walk into any of our branches and the Customer Care staff will treat you to our traditional courteous service.
N1/Mille Account Maintenance Fee is applicable.
FirstCurrent Plus FAQs
Both individuals and Corporate organisations.
You can open the Current Account at any branch of our Bank spread across the country. All you need do is to walk into any of our branches and the Customer Care staff will treat you to our traditional courteous service.
N1/Mille Account Maintenance Fee is applicable.
FirstCurrent Business FAQs
Itās a new current account designed to cater for business needs of small and medium-scale enterprises. It allows unlimited transactions without paying COT.
The First Current Business Account allows payment of a monthly fixed charge depending on the particular variant subject to a prescribed minimum account balance and maximum debit turnover.
Yes. The customer pays COT at N3/mille on the excess amount over the prescribed debit turnover limit.
The First Current Business Account is a non-borrowing account.
Yes. The requirements for opening the generic current also apply to the First Current Business Account.
Domiciliary Account FAQs
Pounds Sterling, US Dollars and Euro
There are no restrictions to number of withdrawals
Simply visit any FirstBank branch nearest to you.
FirstDom FAQs
They are two different accounts with different features and benefits.
The minimum opening/operating balance for this account in 3 major currencies are: $5,000.00; ā¬5, 000.00; Ā£3, 000.00
Applicable interest rates are based on deposit buckets as follows:
- $5,000 ā $9,999 at 0.50% per annum
- $10,000 ā $49,999 at 0.75% per annum
- $50,000 ā $99,999 at 1.00% per annum
- $100,000 ā Above at 2.00% per annum
Yes you can, as long as you are able to increase your existing balance to the minimum opening balance.
Your account number will be changed because the two products are different
Individuals and corporate organisationsĀ
Simply visit any FirstBank branch nearest to you.
Yes.Ā Any cash withdrawal on the account is free of charge.
Withdrawals from any FirstBank branch are allowed.
Account holders with balances $30,000 and above pay ā¤ 0.25% transfer charges.
FirstSME Classic FAQs
No, the FirstSME Current account is meant for Small & Medium Scale Enterprise Customers.
No, the FirstSME Current account and Individual current account have different scheme codes.
Yes, it can be opened to these sets of customers.
Yes, the FirstSME Current account can be opened for new customers and No, it is not strictly for existing corporate customers with savings account who has been advised to migrate to current account.
FirstSME Deluxe FAQs
No, the FirstSME Current account is meant for Small & Medium Scale Enterprise Customers.
No,the FirstSME Current account and Individual current account have different scheme codes.
Yes, it can be opened to these sets of customers.
Yes, the FirstSME Current account can be opened for new customers and No, it is not strictly for existing corporate customers with savings account who has been advised to migrate to current account.
Fixed Deposit Account FAQs
It varies between 30 days and 360 days.
Yes, based on an instruction from the customer.
Yes, investment can be terminated before maturity; however a portion of accrued interest will be forfeited.
FirstPremium Term Deposit FAQs
The minimum tenor is six (6) months and the maximum tenor is one year, subject to rollover.
Interest can only be earned after 6 months, either as terminal interest for the 6-month variant or as semi-annual interest for the 1 year option.
Yes, it can be liquidated at any time; however, the special interest offer is forfeited, and the interest reverts to the Bankās premium savings interest rate (presently 2% p.a.).
Diaspora Account FAQs
FirstDiaspora is an offering from first bank which is specially designed for Nigerians living abroadĀ by providing them a platform to have easy access to a wide range of products and services that will take care of their banking needs.
Any Nigerian living abroad can open a FirstDiaspora account and enjoy all its benefits.
Our array of products and services include but not limited to:
- FirstDiaspora Savings Account
- FirstDiaspora Savings Plus Account.
- FirstDiaspora Kids First Account (for Kids 0-12years)
- FirstDiaspora Current Account.
- FirstDiaspora Term or Fixed Deposit Account (in NGN, USD, GBP and EUR)
- FirstDiaspora Domiciliary Account (in USD, GBP, EUR and CFA)
- FirstDiaspora Corporate Account. (in NGN, USD, GBP and CFA)
- E- Channel Offerings e.g Online Banking, Mobile Banking, E-mail alerts etc.
- Transfers, Standing Orders
- Account Reactivation
- Migration of existing accounts
- Treasury Bills
- Advisory Services, etc.
The following documents are required to open any regular FirstDiaspora account.
a. Duly filledĀ account opening form
b. Duly filledĀ E-mail Indemnity form.
c. Two Passport photographs showing full face forward with a bright background.
d. Valid Proof of Identification of the signatory (Please see below list of valid means of ID):
- Nigerian International Passport
- Nigeria Driverās license
- Nigeria Voters ID card
- Foreign passport (if place of birth is Nigeria)
- Residence or Work permit (if nationality is Nigeria.
e. Documentary evidence of Foreign Address. The Foreign address of the applicant must be clearly stated on the preferred proof of address. Examples of ideal proof of address include but not limited to:
- Current utility bill not exceedingĀ 3 months
- Foreign Bank statement
- Foreign driverās license
- Purchase invoice or Receipt
- Tenancy agreement /rent receipt
- Letter from Multinational, Oil and Gas, Energy companies (a lot of these companies do provide accommodations for their expatriates as part of their relocation packages).
f. Two (2) Nigerian bank references from current or corporate account holders in any Nigerian bank
Ā Ā Ā Ā Ā Ā Ā Ā *for current, domiciliary and corporate accounts only
g. Ā BVN (Bank Verification Number) ā A unique bank identification number.
h. Attestation/Notarization of the ID card and Proof of Address at any of the centers below:
- Notary Public/court/ lawyer/Solicitor
- Nigerian Embassy/High commission/Consulate in your country.
- Your Foreign bankers
- Police Station.
- Government Security Agencies.
- Commissioner for Oaths
- Director of Students Affairs (if customer is a student)
- Our Rep Office staff or First Bank staff that knows customers.
BVN is an acronym for Bank Verification Number. It is a unique identification number that all Nigerian account holders and intending ones, irrespective of your bank, must enroll for as stipulated by CBN. Your unique features such as picture, finger prints, Valid ID card and other important details will be taken during registration exercise Ā so it is important that you are physically present.
To enroll for the Bank Verification Number (BVN) exercise, kindly visitĀ https://nibss-plc.com.ng/bvn/#enrollment-1Ā for details of enrolment centers in the Diaspora, enrolment can equally be done in Nigeria during your visit. Also be informed that intending Ā FirstDiaspora customers can open Diaspora accounts without BVN however, the BVN has to be provided as soon as possible to allow the customer operate the account fully. BVN is only done once.
Yes, you can operate the same account as a FirstDiaspora account but you will have to convert the account to a FirstDiaspora account and update your current foreign details by filling the necessary forms and providing a notarized copy of your Valid ID card and Proof of Address as stated above in option 4.Ā
The copies should be scanned and sent via email toĀ diasporabanking@firstbanknigeria.comĀ while the hard copies should be sent to our Diaspora Department situated at First bank head office, 2ndĀ floor, No 35 Marina, Lagos Island, Lagos state, Nigeria.Ā
You can access your account from abroad through any of the following channels
a. ATM Cards: Through our Naira master cards, Dollar Visa debit card and prepaid cards, you can access your naira and/or dollar accounts through ATMs, POS and WEB anywhere in the world.
b. Online banking: Access your account online real time, 24 hours of the day through our internet banking option and transfer funds within any bank in Nigeria, pay your bills, set up standing orders and do much more. However, a physical token device will be required for effective transfers and bill payments.
c. Mobile banking: Access your account through your phone by downloading our safe and secure app and follow the steps to register your account (Conditions apply).
d. Email alert: Get alert notification via email or sms alert once any transaction is done on your account.
Yes, you can open any type of first diaspora account whenever you are in Nigeria but you must provide a copy of your foreign proof of address and valid ID. The first bank staff will attest the originals at the point of opening the account.
Yes, you can open a diaspora corporate account conveniently. In addition to the above requirements, you will also provide all the registered documents given to you at the time of registering the company with CAC in Nigeria, Board Resolution, TIN (tax identification number) and 2 valid references from a corporate account holder in any bank in Nigeria. You can contact our office for more information via the contact details in option 22 or send a mail to diasporabanking@firstbanknigeria.com
Yes, you can visit any first bank rep offices if available in your location for the sighting and attestation of your documents and onward submission to the diaspora office in Lagos.
You can fund your diaspora account via:
- Direct transfer from any CBN recognized money transfer operators and/or from your foreign bank accounts to both your naira and Dom account In Nigeria
- Direct cash or cheque lodgment to your account from any first bank branch in Nigeria by a third party.
- Fund transfer from any account holder or third party via any bank in Nigeria.
There is no limit to the amount of money you can transfer from abroad to any type of FirstDiaspora account you open. The account can take any amount.
Yes, First bank has a daily limit of 1M Naira per day on individual account and 10 M Naira per day on corporate account with the use of token device. However, you can increase the limit by filling an online limit increase indemnity form to the amount of your choice.
Internet banking access and email alerts are profiled for new accounts by default while existing customers can fill out the required forms after the existing account has been migrated to the FirstDiaspora account. Your internet log in details (user ID and password) are confidential and sent directlyĀ to your registered email with the bank however you can reach us through First contact or via our email in case of any delay.
You can call our 24 hour Firstcontact center, or send a mail toĀ diasporabanking@firstbanknigeria.comĀ for assistance.
A FirstDiaspora customer can apply for visa card (for dollar account), master card (for naira account), prepaid cards and Token device by filling the ATM Card/ Token application form and sending a scanned copy to diaspora email address for further processing.
Your ATM card and token will be dispatched to your registered address abroad via DHL at a cost. Also note that you can equally pick up the ATM card and token during your visit to Nigeria.Ā
Depending on the type of card the customer wants, he can either get a third party ( with indemnity in place for third party activation) to activate the cardĀ on his behalf before dispatch or the card and pin must be dispatched separately for security reasons.
Yes, you can easily get a replacement card or token by filling the necessary forms and paying the associated cost for such a replacement.
There are no charges associated with converting your existing account to a diaspora account. However, there is a minimum balance requirement of 5,000 Naira for all Diaspora Savings account. See more features and benefits of our various accounts on our website.
The tax forms are made up of three forms which are (FATCA, Account Opening form Supplement and the Tax self-certification forms for individual accounts). Customers living in America must fill all three forms while other regions fill all forms except the FATCA form. This is now required by FIRS tax body In Nigeria who is a member country of the international body for tax rendition called Common Reporting standard CRS to ensure that eligible customers living abroad also pays their taxes.Ā
More information is stated in the form.
To set up your mobile app, kindly ensure you have a valid ATM card (master card or verve card) and receive email or SMS alert notification on your registered email address or phone number with the bank. If you still do not receive the OTP to your phone as SMS, you can apply to receive the OTP to your email address by filing out the Email OTP indemnity form in the form section on this webpageĀ and forward the filled form to any of the email addresses below in the lastĀ FAQ option.
- Stamp duty charge on every transaction above 10,000 – This is a CBN stipulated charge for any credit into savings or current account above =N=10,000. The stamp duty charge is only chargeable for any credit into your account and not cash paid out, it costs 50 Naira for each cash received.
- VAT on fees – Every commission / fee taken by the Bank is subject to 7.5% VAT as stipulated by the Nigerian government.
- NMC Card Maintenance- This is a CBN stipulated charge of 50 naira charged quarterly for ATM card holders (verve or Mastercard) and 10 USD annual fee on visa multicurrency card.
- Account Maintenance Charge- AMC is new acronymĀ for COT and it is 1% of the total amount withdrawn fromĀ a current account monthly.
- FIP Charges – This is a CBN stipulated charge for transfers to other banks (50k and above cost 52.50k) (between 10k and =N=49,999 cost 26.88k ) andĀ ( amount less than 10k cost 10.75k).
You can open diaspora account through the portal on our website or through OIS BVN registration center in your country however both processes are still on-going for now and should be concluded before end of 2021.
You can send a mail to the email addresses or call the numbers below. You can equally Log your enquiries, complaints, feedback and suggestions in the section provided on our website.
diasporabanking@firstbanknigeria.com
diasporabankingunit@firstbanknigeria.com
Phone number1 ā¦. +23419051349
Phone number2 ā¦. +23419052743
Phone number 3ā¦ā¦+23419052700.
Also contact us via the following email addresses depending on your country of residence.
- Diasporabankingeurope@firstbanknigeria.com (for customers in the United Kingdom and other European region)
- Diasporabankingamericas@firstbanknigeria.com (for customers in America and Canada region)
- Diasporabankingaaa@firstbanknigeria.com (for customers in Africa , Asia , Australia/ New Zealand region)
Visa Infinite FAQs
- The Visa Infinite is offered as either a Credit Card or Debit card.
- For Credit Card variant, client provides collateral value up to 120% of the credit limit sought.
- For Debit Card variant, client enjoys the flexibility of funding card account as and when required.
- Owners/ MDs of organisations and conglomerates that meet the minimum qualifying criteria
- High Net Worth Individuals
- Ultra-high net worth individuals
- Card joining/Reissue Fee: $3
- Annual Maintenance Fee: $20 (Taken upfront)
- Interest Fees: 2.5% flat (Outstanding Balance)
- DefaultĀ Fee: 0.25% flat per month
- Card Replacement Fee: $3
- Supplementary Card Fee: $3
- PIN Re-issue Fee: $2
- POS & Web Fee: Free
- ATM Withdrawal Fee: $3
- POS Cash Advance Fee: $3+1%
- Yes, a lien of 120% will be placed on USD, GBP or EURO account to secure the funds throughout the tenor of the card
- ATM cash withdrawals ā $1,000 (total frequency ā 5 times)
- Purchases (POS) ā $25,000 (total frequency ā 20 times)
- Purchases (Internet) ā $25,000 (total frequency ā 5 times)
- For Lagos branches, the Visa Infinite Card will be ready for collection 2 business days after application. While for upcountry branches, Visa Infinite Cards will be ready for collection 5 business days after application. Please visit a FirstBank branch to apply. Compulsory hold amount on card is $100.
Naira Credit Card FAQs
Interest is calculated on the outstanding balance on your credit card i.e. after making the minimum repayment, 2.5 % interest is calculated on the unpaid balance.
Investment holders (Fixed Deposit, Treasury Bills & CASA) who are ready to use their investment as collateral for cash backed NCC. 120% of availed credit limit is to be liened throughout the tenor of the card.
The Platinum Naira Credit Card is the premium version of the NCC card variant.
A credit limit of N1,000,000 and above qualifies you for a Platinum Naira Credit Card which affords you more premium benefits.
Ā
- Issuance fee ā N1,000
- Annual maintenance fee ā N600Ā Ā i.e. N50/Month
- Insurance Fee ā N1,500
- Purchase fee (POS, Internet) ā Free
- Web fee ā Free
- ATM withdrawal fee ā 3%
- Card Replacement Fee ā N1,000
- Interest Fee ā 2.5%
Visa Gold FAQs
The Visa Gold card has both the credit variant and self-funded variant. The credit variant is cash-backed and the limit assigned is determined by the collateral cover. The customer spends ONLY the amount he pays into his card with the self-funded Visa gold card.
Ā
- Issuance fee ā $3
- Annual Maintenance Fee- $20 taken upfront at issuance
- Purchase fee (POS, Internet) ā Free
- Web fee ā Free
- ATM withdrawal fee ā $3
- Card Replacement Fee ā $3
No. You would, however, be required to always maintain a minimum operating balance of $40 in your Visa Gold Card account.
- ATM cash withdrawals ā $1,000 (total frequency ā 5 times)
- Purchases (POS) ā $10,000 (total frequency ā 20 times)
- Purchases (Internet) ā $5,000 (total frequency ā 5 times)
- POS Cash Advance (Branch) ā $5,000
- POS Cash Advance (Merchant) ā $5,000
Ā
The above limits are subject to a daily cumulative limit of $10,000.
For Lagos branches, the Visa Gold Card will be ready for collection 2 business days after application. While for upcountry branches, Visa Gold cards will be ready for collection 5 business days after application. Please visit a FirstBank branch to apply. Compulsory hold amount on card is $40.
Naira MasterCard FAQs
Activate your Naira MasterCard by selecting your preferred PIN (Personal Identification Number) on the Customer PIN Selectable Machineā at our Customer Service Desk before leaving the branch OR visit any FirstBank ATM to perform PIN change.
Your Savings and/or Current Account.
15minutes from when your application is received.
Yes, your card can be used on millions of websites that accept MasterCard for payment.
Verve FAQs
Yes, but only on websites bearing the Interswitch or Verve acceptance logo
Activate your Verve card by selecting your preferred PIN (Personal Identification Number) on the Customer PIN Selectable Machineā at our Customer Service Desk before leaving the branch OR visit any FirstBank ATM to perform PIN change
Verve card works only on ādomesticā websites bearing the Interswitch or Verve acceptance logo
PIN stands for āPersonal Identification Numberā. It is the four-digit number known only to you and used to complete transactions on ATMs and other pertinent payment devices.
Select the item you wish to purchase, proceed to āCheckoutā, provide your Verve card number, provide your Expiry date, provide the CVV number (the last three digits appearing on the back of your card, beside the signature panel), and input your PIN using the secure keypad displayed on your screen.
- Do not disclose your PIN to anyone
- Keep your card safe and out of sight and reach of others
Platinum Debit MasterCard FAQs
The FirstBank Platinum Debit MasterCard is a Premium debit card denominated in Naira and issued in partnership with MasterCard Worldwide. It is linked directly to a customerās Naira denominated Current and/or Savings account. This product, which is a higher variant of the Naira MasterCard, is aimed at giving high net-worth customers enhanced value and experiences worldwide.
N50,000. This is required as the point of processing the card request.
This is strictly by invitation.
The Naira MasterCard and Platinum Debit MasterCard offer customer access to their Naira savings/current account for local and international use. However, the Platinum Debit MasterCard is designed for HNI customers desiring to carry a card that befits their status and differentiate them from the mass market. Ā This product provides them a platform to enjoy premium offerings and value added services from MasterCard worldwide.
Higher daily limits while transacting at various channels.
Complimentary access to a concierge service 24 hours, 7 days a week
Special access to some elite airport lounges
Emergency Assistance.
Purchase and Fraud protection ā shop with confidence, knowing that all your transactions have theft and damage insurance.
MasterCard Moments ā access to exclusive shopping experience, for travel, dining, shopping and other lifestyle privileges. Visit the MasterCard moments website (www.mastercardmoments.com)
- Web Purchase Fee: Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Free
- POS Purchase Fee: Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Free
- ATM Withdrawal Fee:Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā N1,000 (International only)
- PIN Re-issue Fee: Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Free.
Visa Debit Multi-Currency FAQs
To activate your card, kindly follow the steps below:
- Check your PIN Mailer to be sure itās intact and not tampered with.
- Input the four-digit PIN as contained in the PIN Mailer on any FirstBank ATM.
- Change the default PIN inputted, by selecting new four-digit PIN on any FirstBank ATM. Do note to destroy your PIN Mailer after changing your PIN and always keep your PIN secret.
Your PIN is personal. Do not disclose it to anyone!
To make payments on āVerified-by-Visaā (VbV) enabled websites, please generate your āI-PINā (Internet PIN) on a FirstBank ATM following the steps below:
- Insert your card and input your āATM PINā, select the option āPIN CHANGEā and then choose āI-PINā
- Type in your āI-PINā (any 5 to 6 digits of your choice) and re-enter same for confirmation.
- Kindly wait for the ATM to display or printĀ āPIN CHANGE SUCCESSFULā.
Transactions on FirstBank ATM is free.
N65/transaction from the fourth (4th) cash withdrawal in a month.
$3 (or its equivalent in Euro and GBP).Ā
Transactions on local POS and Web is free.
Transactions on International POS and Web is free.
N50 for Naira card variant. Not applicable for USD, Euro and GBP card variant.
$20 for Dollar card variant (or its equivalent in Euro and GBP). Not applicable for Naira card variant.
Yes. Kindly fill a concession form at any of our branches to increase your POS / Web spending limits.
No. Card request can be done on the Naira account currency (NGN) and thereafter be linked to the domiciliary account of choice.
Yes. Transactions carried out, would be debited to the linked foreign account, irrespective of the spend region.
No. Transactions consummated in USA would automatically be debited to the USD account, in UK would be debited to the GBP account, while transactions done in EURO spending nations would be debited to the EURO account.
No. The accounts cannot be swapped as these are mapped to each region by default, while the appropriate account, depending on the region of transaction, is debited accordingly.
A Default Account (Primary) which MUST be provided by the customer on the application form ā USD, EURO or GBP, is the account that the customer would like to be debited for all his/her cross-border transactions when transacting outside the USD, Euro or GBP environment. The Default Account (Primary) MUST also be captured on ViaCard on the Default Account (Primary) field on ViaCard.
The EURO account will be debited since this is the Default Account (Primary) provided by the customer.
The Default Account (Primary) which could be USD or EURO, MUST have been provided by the customer at the time of making the request and this will be debited accordingly.
Kindly contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or email firstcontact@firstbanknigeria.com for swapping of Default Account (Primary).
Kindly visit the nearest FirstBank branch or our website on www.firstbanknigeria.com for Frequently Asked Questions (FAQs) on your card. You may also contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4
Expressions on Card FAQs
Simply visitĀ https://expressions.firstbanknigeria.com/mobileĀ for mobile andĀ https://expressions.firstbanknigeria.comĀ for desktop to begin.
Your card would be ready for pick up at your pre-selected branch within 5 working days if you used the āself-authenticationā method while completing your card request.
For ābranch authenticationā method, you would need to visit the pre-selected FirstBank branch during card request with your āreference IDā (generated after submission) to complete your card request.
You can upload images in any of the following formats: JPEG (.jpg), PNG, GIF, Bitmap (.bmp) or TIFF.
We recommend a minimum image size of 50 x 60 pixels, and a maximum file size of 10MB (megabytes). Remember, If you use a low resolution photo, the image on your card may look blurry when it is printed.
No. There are some types of images that are not acceptable. Please refer to our āImage Guidelinesā onĀ https://expressions.firstbanknigeria.com/ImageGuidelines.aspxĀ for more details.
Yes, provided you have their permission to do so.
Yes, as long as it has not expired.
Yes, you would be given the option to preview the final look of your card design on your device screen. You can adjust the picture layout on the card or select a completely new image.
Your card would be ready for pick up within 5 business days after completion of your card request. When you pick your new card, please ensure you activate it by selecting your preferred PIN (Personal Identification Number) on the āCustomer PIN Selection Machineā at our customer service desk before leaving the branch OR visit any FirstBank ATM to perform PIN change.
Yes, you can continue to use your existing card while waiting for your new card to arrive. Your previous card would be deactivated at the point of collection of your āExpressionsā card.
Debit Card Request FAQs
Kindly log into FirstMobile > select the menu button on top left corner of the app > card services > Debit card request. Select card type >Ā select account to be debited > select state (location where the card will be picked up) > select preferred Branch > enter authorization PIN> System generates a reference code after submission.
Card request will be treated at the selected Branch and customer walks to the selected branch for card pick up and activation.
Kindly write out the Reference ID for submission at the selected branch.
Submit your reference ID or Account number at the selected branch. In addition, a BVN thumbprint validation will be required, and sign-off of the Debit card request form.
In less than 15 minutes.
For Expressions card, delivery timeline is 24-48 hours for Lagos branches, and 3-5 working days for Upcountry locations from date of visit to the selected branch.
You can visit the selected branch between 9.00am and 2.00pm on Mondays ā Fridays.
No. You need a Debit card to activate the FirstMobile platform for use.
Yes. Simply follow the process above.
Yes. Simply follow the steps above.
Yes, but your existing card will be hot-listed should you complete the request for the same card type.
No, you will only be charged N1,000 card issuance fee when your card issuance request has been completed.
You may contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or emailĀ firstcontact@firstbanknigeria.comĀ to engage the selected branch to cancel the request.
Kindly visit the nearest FirstBank branch or our website onĀ www.firstbanknigeria.comĀ for Frequently Asked Questions (FAQs) on your card. You may also contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or emailĀ firstcontact@firstbanknigeria.com
Visa Prepaid Card FAQs
Visit the nearest FirstBank branch of choice to apply for the card
You can fund your card at any FirstBank branch via cash lodgement, you can transfer funds from any bank Online into the advised card account, and you can also use your debit card to transfer funds at the ATM to the card account.
Card balance can be checked on the ATM by all or via FirstOnline for existing FirstBank customers when card account is mapped to the customerās existing āCustomer IDā. Card statement can also be viewed with a telebanking access created on request.
Yes, cardholders are alerted per transaction on their registered mobile phone with consummated transaction details and available balance for the next use.
Prepaid Card statement is sent to cardholders registered email address on a monthly basis.
Yes, card can be used abroad on any channel of choice. The currency of the country of use will be dispensed and naira or dollar equivalent debited into card account as applicable to the card type.
No, all Prepaid Card have a dedicated Card Account opened specifically for card transaction purpose
Card spending is regulated at N750, 000 per quarter.
Yes, subject to the regulatory limit. Ā Cardholder will however be required to fulfil full KYC requirement at his/her branch of request.
No minimum card balanceĀ /Ā annual maintenance fee is applicable to card.
Verve Prepaid Card FAQs
Visit the nearest FirstBank branch of choice. For Corporate requests, please contact your account officer.
Verve Prepaid Card can be purchased by existing customers and non-customers of the bank. Simply provide your minimum KYC details i.e. Name, Address and Phone number and provide a valid means of ID or Utility bill.
You can fund your card via pay direct at any FirstBank branch or other banks of choice, you can also fund your card via Quick teller online using your debit card to transfer funds to the card number.
Card balance can be checked on the ATM.
Your Verve Prepaid card statement will be made available to you on request at our branches or FirstContact.
No, the Verve Prepaid Card is a purely domestic card.
No, the card is not linked to any account, funding is done with the card number.
Card balance is regulated at a maximum amount of N250, 000.
Yes, subject to the regulatory limit. Ā Cardholder will also be required to fulfil full KYC requirement at his/her branch of request.
No minimum card balance / annual maintenance fee is applicable to card.
Personal Home Loans FAQs
An applicant with a verifiable and steady income (paid employment or self-employed)
N50 million
Maximum of 20 years subject to 60 years retirement age.
Yes, Minimum of 30% on the cost of the property to be bought or constructed irrespective of the location.
- Offer Letter from the vendor/owner, letter of application, Home Loan application, letter of Introduction from employer.
- Letter of awareness and irrevocable domiciliation where necessary.
- Current tax clearance, current tenement receipt, pay slip.
- Valuation report if it is an old house.
- Bill of quantity if it is a construction home loan.
- Copy of the title document to enable a legal search.
Typically the security for the loan is a first and exclusive charge of the property to be financed, by way of deposit of title deeds and/or such other collateral security as may be necessary. The title to the property should be clear, marketable and free from any encumbrances.
From your income (cash flow)
Yes, after 12 months
- Pre-assessment Stage
- Processing & Approval Stage
- Perfection Stage
- Outright Purchase
- Construction Mortgage
- Home Equity (Refinancing)
Yes, It could be packaged as a construction home loan or refinancing loan as the case may be.
Through any of our branches closest to you.
Yes, we have a list of reputable estate developers whom we partner with. You can decide to purchase from any of them but this is strictly at your discretion. This service provides the customer assistance in identifying a property that fulfills his/her requirements from a vast database of properties.
Yes. The cost of perfecting the title of the property to cover the interest of the bank.
You could include your spouse as a co-applicant for the loan and we shall include his/her income to enhance your loan amount.
Joint Mortgage FAQs
Yes, provided the spouseās employer is acceptable to FirstBank.
Registered partners in the professional field as joint owners/obligors who must have been in the business for a minimum of five years and must have been banking with FirstBank for 24 months or two years.
Automobile Loans FAQs
ApplicantsĀ must have a salary account with FirstBank.
The facility is restricted to the purchase of brand new vehicles only.
Yes. Credit life insures the borrower while the car insurance premium insures the vehicle purchased.
Personal Loan Against Salary FAQs
Applicants must have theirĀ salary account with FirstBank.
Agent Credit FAQs
Agent Credit is a digital lending solution designed to solve immediate liquidity challenges.
Customers can access up to N1Million subject to 25% of daily average credit turnover.
The maximum tenor for weekday loan is 24hours, while Weekend/Public Holiday is Maximum of 72hours or the next working day.
The interest rate is only 0.3% flat on the principal amount.
Yes, Insurance fee of N1000 per annum which covers death and permanent disability.
The loan will be disbursed to your account under one minute.
You can apply using your Firstmonie App.
You must have been an Active Agent for a minimum of three months to qualify for loan.
No, it is only ADMIN Pin that can access loan.
No, it is only one account per BVN at a time.
Your other accounts linked to your BVN will be debited, you will be blacklisted from getting further loan and your Agent License will be withdrawn.
You can access the loan multiple times subject to your eligibility amount within 24hours for the selected Store.
- Get up to N1Million to fund more Transactions.
- Access to fund before Cash lodgment at the Branch.
- Available for use every day including Peak Period (Weekdays, Weekend and Public Holiday).
- Business Expansion and Increase in Income.
No, you need to renew your ID card with the Bank before accessing loan.
No, you can only access loan on a credit balance.
No, you cannot.
No, you cannot access loan on any other stores if the first loan was not completely paid.
Secured Overdraft FAQs
FirstBank offers the Secured Overdraft Product to small and medium scale businesses with annual turnover of N500 million and below.
The amount any business organisation can get will ultimately be determined by the cashflow from their business evidenced in their bank statement of account.
Yes. The bank would require either real properties or treasury bills/fixed term deposit as collateral.
Yes. Properties that may be accepted as collateral must have either of:
- A Government issued Certificate of Ownership
- A registered deed of Assignment, Deed of Sub Lease or Deed of Conveyance
Yes. Subject to clear evidence of capacity to repay, however this is fully at the discretion of FirstBank
Kindly visit any FirstBank branch closest to you nationwide.
Contract Finance FAQs
No, it has to be from an approved Principal of FirstBank.
Yes, domiciliation of business proceeds to the bank.
Secured Secured Term Loans FAQs
FirstBank offers the Secured Term Loan Product to small and medium scale businesses with annual turnover of N500 million and below. The business account would be domiciled in FirstBank for the period of the loan.
The amount any business organisation can get will ultimately be determined by the cash inflow from their business, evidenced in their bank statement of account.
Yes. The bank would require either real properties or treasury bills/fixed term deposit as collateral.
Yes. Properties that may be accepted as collateral must have either of:
- A Government issued Certificate of Ownership
- A registered deed of Assignment, Deed of Sub Lease or Deed of Conveyance
These products may be availed by new customers of FirstBank with suitable cash flow.
Yes. Subject to clear evidence of capacity to repay, however fully at the discretion of FirstBank
Import Finance FAQs
Yes, as per instruction/agreement with beneficiary. However, full remittance must have been made on or before the statutory 270 days after the bill of lading date.
The maximum tenor of an LC is 6 months for normal goods and 12 months for specialised goods and machineries, since the life of the LC is dependent on the life of the Form M. It can be extended subsequently by CBN approval.
Cement Distributorship Finance FAQs
Must provide evidence of distributorship with of the Bankās approved Principals.
No, but you must have been a customer of a reputable Bank for not less than 6 months.
Yes, you should have been in the business for not less than one year.
Bonds and Guarantee FAQs
No, you do not have to be a customer of the Bank, however, you must provide evidence of 6 months banking relationship with another Bank.
Telecommunications Distributorship Finance FAQs
Must provide evidence of dealership with a Bankās approved Telecoms Operator.
No, but you must have been a customer of a reputable Bank for not less than 6 months.
Yes, you should have been in the business for not less than 6 months.
Petroleum Dealership Finance FAQs
Must provide evidence of dealership with a registered IPMAN or Major Oil Marketing Company.
No, but you must have been a customer of a reputable Bank for not less than 1 year.
Yes, you should have been in the business for not less than 3 years.
Local Purchase Orders Finance FAQs
No, it has to be from an approved Principal of FirstBank.
Yes, domiciliation of business proceeds to the bank.
Operational Vehicles FAQs
Yes, but the insurance coy must go through FBN Insurance Brokers.
FirstEdu Loan FAQs
Collateral is undertaking to domicile school fees with FirstBank.
The facility is a short-term facility designed to finance working capital needs of schools. There is a product (Commercial Mortgage) available for schools who want to construct school buildings.
Maximum Loan amount is N20m.
This facility is available to schools all through the year.
Revenue Loans and Overdraft FAQs
The LGA Revenue Overdraft provides financing to eligible Local Governments to meet working capital requirements and carry out small capital projects.
The eligible Local Governments are Local Government Authorities (LGAs) who have maintained their subvention account with FirstBank with at least 3 months subvention received into their account. This excludes Local Council Development Authorities (LCDAs), Local Government Education Authorities and Emirate Councils.
Tenor is 12 months with 30 days clean up cycle subject to the expiration of the tenure of the current Local Government Executives.
No tangible collateral is required, but an Irrevocable domiciliation of the LGAs monthly subvention and other sources of income is required.
The maximum amount accessible is N50Million.
Commercial Mortgage FAQs
SMEs such as schools, hospitals, professional firms etc.
The bank will finance both Outright Purchase and Construction of business properties.
The amount a customer can get under the product is subject to a couple of factors such as: the customerās cash flow, current level of indebtedness, location of property etc. Customers are advised to visit any FirstBank Branch to discuss details of proposed transactions.
A different product targeted at individuals in paid employment is available in the bank (Personal Home Loan) under which individuals may purchase or construct properties of their choice for personal use.
Health Finance FAQs
The Health Finance Loan provides financing for registered pharmacies and private hospitals either for working capital or hospital equipment purchase.
Tenor is 6 months for working capital (pharmacies and hospitals) and 36 months for equipment purchase (hospitals only).
No collateral is required.
The maximum amount is N5million for pharmacies and N10million for private hospitals.
For Pharmacies ā Registration with the pharmaceutical council of Nigeria and a practicing license of a pharmacist. Also, the pharmacy should have been in existence for a at least 2 years
For Hospitals ā Registration with at least one reputable HMO and the hospital should have been in existence for at least 5 years.
For Pharmacies -No
For Hospitals ā 30% equity contribution for Hospital equipment purchase only.
No. But applicant must have been in a banking relationship with any reputable Bank for at least 12 months.
First Trader Solutions (FTS) FAQs
The First Trader Solution is a short-term overdraft facility offered to traders in pre-approved market locations who deal in fast moving goods.
Tenor is either 90 days or 180 days
No collateral is required for the 90 days variant. Collateral for the 180 days variant shall be equitable mortgage on shop title documents.
Maximum loan amount is N5Million subject to a maximum of 15% of average annual credit turnover or 60% of quarterly credit turnover
Request can be made at any First Bank branch within 5km distance to the business location.
Applicant must have been in current account relationship with First Bank or any other reputable Bank for at least 12 months and have a good credit history. Also, daily sales proceeds should be domiciled to their First Bank account.
Pricing is competitive
USSD FAQs
894 is a quick, convenient, secure and easy way to perform your banking transactions (Transfer Money, Check Balance, Buy Airtime, Pay Bills and lots more) anytime and anywhere, using any type of phone without internet (data).
All Individual account holders with phone numbers enrolled on the Bankās SMS alert platform. Joint, corporate, and multiple signatory accounts are not eligible for this service.
You can transfer money, buy airtime for yourself and others, check your account balances, make purchases, pay your bills, open accounts, and lots more.
Yes, you can.
If you have an existing FirstBank debit card(s) linked to your account(s):
- Simply dial *894*0#
- A list of masked debit card numbers linked to your account is displayed
- Select your preferred debit card
- Enter the 4-digit Personal Identification Number (PIN) for the selected debit card
- Create a new 5-digit PIN
Your number is now LIVE on the FirstBank USSD Quick Banking Service.
Yes, all subscribers of Airtel, MTN, Globacom and Etisalat networks can use and enjoy the services.
894 is secure as it requires registration and PIN authentication on all your banking transactions.
Please call 0700FIRSTCONTACT (0700-34778-2668228), or email firstcontact@firstbanknigeria.com. You may also visit the nearest FirstBank branch.
Chat Banking FAQs
- Opt in by accepting the Terms and Conditions
- Provide your account number
- Validate using your debit card
- Setup your WhatsApp PIN
- Do your first transaction
You can:
- Check your balance>
- Send Money (Self & Others)
- Pay Bills
- Buy Airtime & Data
- Generate your Mini-Statement (Coming Soon)
- Check Balance ā N10.00 (Delivered via SMS)
- Send Money (Others) ā N52.50 (VAT Inclusive)
- Pay Bills ā N52.50 ā N105.00 (VAT Inclusive)
You can easily transact from your personal Naira accounts. Domiciliary, corporate and joints accounts are not available on WhatsApp Chat Banking.
WhatsApp Chat Banking is secure and encrypted. Your transactions are done over a secure link, so your privacy is guaranteed. During on-boarding, youāll need to setup a WhatsApp Chat Banking PIN to securely confirm your transactions.
Here are a few reasons why you may be unable to onboard to WhatsApp Chat Banking:
- You provided an account that is not permitted on WhatsApp Chat Banking.
- The card linked to your account has expired.
- The WhatsApp profile (phone number) youāre using is not the same number on which you receive SMS notifications.
- You do not an active internet connection.
Not a problem. Simply reset your PIN by selecting the āSettingsā option then select āReset PINā Youāll need your debit card linked to your account to reset your PIN.
Yes you can. Just select the āSettingsā option then select āChange PINā. Youāll need to provide the old PIN to change to a new PIN. If you have forgotten the old PIN, you may use the āReset PINā option.
Online Security FAQs
Download the mobile app from any of these app stores for your mobile device- Apple AppStore, Blackberry World, and Google Play.
To access the FirstToken Mobile App, you need to do the following.
*** Other Stores will be available in future release.
Visit any of our branches, fill the token activation form and the activation code and serial no will be made available to you.
This code is the registration code that you will give back to the Customer service officer in the branch. This will be used to activate the FirstToken App on your mobile device. Please note that the registration code generated will only be shown once i.e. the first time you input your serial no. and activation code
Ā Yes, the FirstToken Mobile app is very secure.Ā This App is secured because after inputting the serial no and activation code, you will be prompted to register a 4-digit PIN that will always be used to access the application on your mobile device. It is important that you keep the PIN confidential and do not share with anyone else.
- Ā
You cannot use both token types. You will need to deactivate the hardware token if you are interested in using the soft token app.
Ā
Do a mail to FirstcontactĀ Firstcontact@firstbanknigeria.comĀ Ā for a PIN reset. In your mail, the following information will be required: your user id, your challenge code (this is a code generated by the App when a wrong pin has been inputted up to 4 times)
Ā
For support on token related issues, send an email to our contact centre (FirstContact) on 01-4485500 and 07080625000
The daily limit set on the internet banking platform applies here.
The token device is used to validate all types of funds transfer and bills payment
As long as you have the App on your mobile device.
Yes, the token works anywhere in the world
Yes, one token can be linked to all operative accounts in the bank
The activation of the FirstToken can be processed within 10 minutes at any First bank branch.
No. Each token is tied to your account only and cannot work on another account because the code is constantly changing and is unique to your token, no-one but you will have the code needed to access your accounts.
Western Union FAQs
You can contact our Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .
Ā
A āNo match foundā transaction could occur as a result of the following:
- Wrong MTCN
- Stale Transfer
- Already paid Transfer.
Contact your Sender to investigate with Western Union International.
You do not need to reveal yourĀ 4-digit PIN to the Operator.
Ā
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.
FirstBank has over 60 dedicated centers spread across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am ā 3pm.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
You cannot send funds as a company or to a company.Ā The CBN policy states that the outbound service is strictly on āa person to person basisā. No business transactions are allowed.
Ria Money Transfer FAQs
You can contact our Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .
- Wrong PIN
- Stale transfer
- Already paid transfer
- Contact your Sender to investigate with Ria Money Transfer.
Yes, you need to reveal your 11 digit pin to the operator.
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.
FirstBank has dedicated over 60 branches across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am ā 3pm.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
Only Inbound transaction is available in Nigeria.
Moneygram FAQs
You can contact our Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .
Ā
Contact your Sender to investigate with MoneyGram International.
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.
FirstBank has over 60 dedicated centers spread across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am ā 3pm.
Contact your Sender to effect its release with the MoneyGram Agent partner from the sending country.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
You cannot send funds as a company or to a company.Ā The CBN policy states that the outbound service is strictly on āa person to person basisā. No business transactions are allowed.
TransFast FAQs
You can contact our Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .
Ā
- Wrong PIN
- Stale transfer
- Already paid transfer
- Contact your Sender to investigate with Transfast Money Transfer.
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.
WeĀ Ā have over 60 dedicated branches spread across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am ā 3pm.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
Only Inbound transaction is available in Nigeria.
World Remit FAQs
WorldRemit offers: Bank deposit, cash pick up. However, FirstBank only offers the bank deposit service.
No, the sender bears all charges.
WorldRemit offers money transfers to more than 150 countries. The transfer will be credited directly to the recipients account in FirstBank /Other banks.
Recipients will receive the exact amount sent by the sender
No. However, identification may be required when we commence the cash pick up service.
FirstPay FAQs
Status reports of all your transactions are available on the platform.
Check the particular beneficiary you do not want to pay and click on delete, or you can check all the other transactions leaving the one you do not want to pay unchecked and click submit to continue the process.
FirstPay Link FAQs
- A one-off implementation cost of N50,000 per Switch (Card scheme), to be borne by the Merchant.
- Transaction charge of 1.5%, subject to a maximum of N2,000. To be borne by the Merchant
Yes, the merchant must be a FirstBank Account Holder
Payments on the Merchant website via FirstPayLink can be done using any Bank card..
FirstEdu Portal FAQs
No cost to the school.
- FirstEdu Portal has robust reports suited to the schoolās needs.
- How are access rights managed?
- Rights are assigned on need-to-know/need-to-use basis.
TV Subscription FAQs
TV subscriptions can be paid in all FBN branches, ATM machines, online through FirstOnline andĀ viaĀ FirstMobile, our innovative mobile app.Ā
You will need the following:
- Smart card number
- Cheque or cash
- Name and address of subscriber.
For payments made at the branch, there is no extra charge. However, for payments made via the web, through FirstMobile or via an ATM, there isĀ a token charge.
Electricity FAQs
No you do not need to go to the Electricity company once payment is madeĀ in the bank. You can simply paste the e-receipt obtained at the bank in a most visible place on your property as you normally do.
Telecoms Subscription
Yes, your payment reflects immediately in your subscriber account as soon as your payment is made.
There are no extra charges for payments made in-branch. There may be token charges for those made on the ATM and web.
Waste Bills FAQs
At the moment, FirstBank only collects waste bills in Lagos, Edo and Enugu. Other locations are being steadily rolled out.
Federal Inland Revenue Service FAQs
Tax Identification Number. A unique code for recognising a taxpayer on FIRS database.
Yes, you can pay your tax at any FirstBank branch.
Customer TIN, Assessment Form, WHT schedule.
Taxpayers can get their Tax Identification Number (TIN)Ā from any Federal Inland Revenue Service (FIRS) tax office.
Pre-payment assessment is not necessary. However,Ā new taxpayers (individual and corporate) are assessed before payment of certain taxes, for instance POL Tax, Penalty, etc.
Customs Duty FAQs
Payment must be made at the bank where the Form M was established.
Assessment Notice from Customs.
Assessment Notice contain details of duty to be paid.
Nigeria Customs Service (NCS).
Nigerian Immigration Services FAQs
No you will not. Registration is done onlineĀ via the NIS portal. Only payment is madeĀ in the bank.
Yes, but at the NIS office, after completion of all processes involved. Upon payment, customer takes his or her proof of payment to the NIS office where the passport or visa is finally processed.
