Nigerians are in for a treat with the latest offering from First Bank of Nigeria Ltd. One of Nigeria’s biggest bank has again shown her dynamic and innovative streak with the introduction of a new digital-only mobile experience targeted at improving the experience of new and existing customers.
Lit, the new App, is the result of intensive customer research as well as the expertise of FirstBank’s Digital Innovation Lab, a technology hub dedicated to fostering innovation. Lit adds to the current mobile banking capabilities with a dazzling array of new features. Users can now file complaints directly from their devices, as well as open new bank accounts, make multiple transfers, schedule payments for bills, airtime, and money transfers, print receipts for new and old transactions, create virtual cards, and manage their banking profiles across multiple devices. The Lit App’s future also includes a plethora of additional innovative features.
“Lit came about as a result of rigorous research and testing with the younger demographic, who felt that FirstBank’s services were not totally in line with their lifestyle and ambitions, says Adebayo Olarewaju, Head of Digital Channels. During the Design Thinking and Co-creation processes, we worked closely with them. We listened to the customers, and we’re delighted to report that the initial feedback on the outcome has been really positive”.
The new offering is also a watershed moment for the FirstBank Digital Innovation Lab, a unit tasked with driving innovation and optimizing the bank’s digital product line. “With Lit, the bank has marked its place in the minds of the newer generation,’ says John Amusan, Product Lead at ‘The Lab.’ Everything from the user interface design to the user experience has been carefully optimized to be friendly and welcoming, an improvement on FirstMobile’s already strong current offering”.
FirstBank, an institution credited with many groundbreaking innovations in Nigeria’s banking sector over its 127-year history, has once again reaffirmed its commitment to elevating the experience of its more than 20 million customers by putting in the work where it matters.
In keeping with the Bank’s strategy of customer led innovation; the Lit App has been created to offer customers an alternative mobile app to meet their banking needs. The Lit App has been designed to have a youthful appeal while maintaining your safety and security as you Bank on the go.
As far back as you desire.
Yes, it can also be downloaded as a PDF.
Yes, you can decide to turn this off or on.
Your default limits are:
- With PIN only – N500,000 daily.
- With a Token – N1,000,000 daily.
You need a token for your transaction when the cumulative sum of your transactions have exceeded the configured pin limit for your account. You can also extend your transaction limit to N10 million naira after providing an indemnity to the Bank.
Yes, click on device management in the app and select the device you want to delete from the list.
Yes, you can.
Click on the Virtual Card icon and follow the prompt
Yes, you can. Visit the ‘More’ menu and select ‘Reset Security Question’
Yes, simply tap on the loans icon and follow the prompt.
Yes, it will be shown on the App.
Yes, you can.
You cannot change your username, however, you can change your password and PIN.