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Western Union
FirstBank’s Western Union service allows you to receive international money transfers conveniently, either directly into your account or as cash pickup at any FirstBank branch.
Product Information
FirstBank’s Western Union service allows you to receive international money transfers conveniently, either directly into your account or as cash pickup at any FirstBank branch.
- Direct payments to account
- Cash pickup service
- Secure platform
- Instant credit of funds into customer’s account
- Cash pickup available at any FirstBank branch
- International Passport
- Driver’s License
- Permanent Voters card
- National Identity Card
- Money Transfer Control Number (MTCN)
- Transaction amount
- Valid identification
- Recipient’s details
- Sender’s details
Anyone who is 18 years and above can use this service.
FAQs
You can contact our Money Transfer Department via mail on Money_Transfer_Department@firstbankgroup
A “No match found” transaction could occur as a result of the following:
- Wrong MTCN
- Stale Transfer
- Already paid Transfer.
Contact your Sender to investigate with Western Union International.
FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for alteration by the Bank.
The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.
Regulation does not permit sending funds as or to a company.
FirstBank has dedicated centers spread across the country that offer Money Transfer services on weekends and public holidays from the hours of 10am – 3pm.
You can receive directly into your bank account by giving the sender your account number.
There is no limit on the amount to be received.
