The New Definition To Banking
Giant Strides, Big Leaps And Innovation Has Formed The Basis Of Our Heritage Over The Years. Indeed, We Are Woven Into The Fabric Of Society.
We Are Rooted In Tradition But Constantly Leaning Towards The Future. We Are Exicted About The Days Ahead.
Discover the Future of Banking with FirstBank Digital Xperience Centers
At FirstBank, we are redefining banking through innovation, convenience, and customer empowerment. Our Digital Xperience Centers (DXCs) are at the heart of this transformation, offering a fully automated, technology-driven environment that delivers seamless, secure, and efficient self-service banking services across Nigeria. These futuristic spaces blend cutting-edge technology with human-centered design to deliver a seamless, secure, and satisfying financial journey. Since the launch of our first DXC in 2021, we have expanded to other strategic locations across Nigeria each carefully selected to enhance accessibility and cater to the evolving needs of our diverse customer base.
What awaits You at the FirstBank Digital Xperience Centers
Our DXCs are more than just banking hubs – they are gateways to a smarter, faster, and more personalized financial journey. Equipped with cutting-edge technology, customers have access to state-of-the-art self-service terminals designed to simplify transactions while ensuring top-tier security and efficiency. Whether you need to deposit cash, request for debit card, or update your account details, the DXC’s provides an elevated banking experience with speed and ease, designed to put you in control.
SERVICES AVAILABLE AT THE DXC
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- Teller Cash Recycler (TCR)
• Instant cash deposits
• Secure and seamless cash handling for enhanced convenience. - Self-Service Kiosk (SSK)
• Account updates, including phone number and email modifications.
• Balance inquiries and statement downloads via email.
• Fund transfers and bill payments.
• Dispute logging for transaction-related issues. - Card Vending Machine (CVM)
• Instant debit card issuance and replacement.
• Card activation for newly issued cards. - Automated Teller Machine (ATM) Cash withdrawals
• Fund transfers.
• Balance inquiries.
• Mini statements. - Humanoid Robot
• Offer interactive assistance and customer support.
• Help with various banking services. - Digital Banking and Customer Support
• Paperless banking solutions for quick and efficient service.
• Real-time dispute logging and resolution.
• Seamless access to a wide range of digital banking services. - Customer Engagement Screen and Hub for Collaboration
• Displays a wide array of the bank’s products and services for information
• Facilitates social interaction, collaboration and connection
WHY CHOOSE FIRSTBANK DIGITAL XPERIENCE CENTERS?
• Speed and Efficiency: Transactions that once took 15-20 minutes in traditional branches, such as fund transfers, are now completed in two minutes. Debit card issuance takes just three minutes.
• 24/7 Accessibility: Our DXCs operate round-the-clock, including weekends, ensuring you can bank anytime.
• Enhanced Security: Robust measures like biometric verification and One-Time Passwords (OTPs) safeguard every transaction.
• Customer-Centric Innovation: From humanoid robots offering real-time assistance, our DXCs blend technology with personalized support - Teller Cash Recycler (TCR)
Our Expanding Footprint of Innovation
Each DXC is strategically located to serve vibrant communities, leveraging the social, economic, and cultural dynamics of its environment to maximize impact.
Below are details of our DXC across the country:
FirstBank Digital Experience Center – Adetokunbo Ademola, Victoria Island, Lagos
• Commissioned: 23rd June 2021
• Address: 8 Adetokunbo Ademola Street, Victoria Island, Lagos.
Location and Significance:
Victoria Island is the pulsating heart of Lagos’ commercial and financial ecosystem. Adetokunbo Ademola Street, a major business artery, is lined with corporate headquarters, luxury hotels, and upscale dining, making it a hub for Nigeria’s elite and expatriate community. The area is characterized by its modern infrastructure, high-rise buildings, and proximity to Lagos’ Central Business District. Environmentally, Victoria Island benefits from its coastal location, with breezy waterfronts and scenic views of the Atlantic, though it faces challenges like seasonal flooding, which FirstBank mitigates through elevated facility designs.
Socially, Victoria Island is a melting pot of cultures, attracting professionals, entrepreneurs, and tourists. Its vibrant nightlife, art galleries, and events like the Lagos Fashion Week add a dynamic cultural layer. Economically, it hosts major banks, tech startups, and multinational corporations, contributing significantly to Nigeria’s GDP.
Strategic Impact:
The Adetokunbo Ademola DXC serves a high-net-worth and corporate clientele, offering premium banking experience tailored to busy professionals. Its 24/7 accessibility caters to the fast-paced lifestyle of Victoria Island, while its advanced technology aligns with the area’s tech-savvy demographic. The center has reduced transaction times by over 80%, enhancing productivity for businesses and individuals. By positioning the DXC here, FirstBank reinforces its leadership in Nigeria’s financial hub, fostering trust and convenience for a diverse customer base.:
FirstBank Digital Experience Center – University of Ibadan, Oyo State
• Commissioned: 9th August 2023
• Address: No. 128, University of Ibadan, Ibadan.
Location and Significance:
The University of Ibadan (UI), Nigeria’s premier university, is nestled in Ibadan, a city renowned for its rich Yoruba heritage and educational excellence. The campus is set against a backdrop of rolling hills and lush greenery, typical of Oyo State’s savannah landscape. Ibadan is a cultural powerhouse, home to historic landmarks like Mapo Hall and the Cocoa House, and hosts vibrant festivals such as the Oke Ibadan Festival. Economically, Ibadan is a growing commercial center, with agriculture, education, and trade driving its economy.
The UI campus is a bustling academic community, attracting over 30,000 students, faculty, and researchers from across Nigeria and beyond. Its social environment is youthful and innovative, with a strong emphasis on intellectual discourse and technological advancement.
Strategic Impact:
The UI DXC caters to a young, tech-savvy audience, including students and academics who value digital convenience. By offering services like instant card issuance and BVN linkage, the center supports the financial needs of students managing tuition, allowances, and entrepreneurial ventures. Its presence enhances financial inclusion in Ibadan, empowering a new generation of digital natives. The DXC also strengthens FirstBank’s ties with educational institutions, fostering partnerships for research and innovation.
FirstBank Digital Experience Center – Wuse, Abuja
• Commissioned: 26th October 2023
• Address: 40 Mambolo Street, Wuse, Abuja.
Location and Significance:
Wuse, located in the heart of Abuja, is a vibrant commercial and residential district within Nigeria’s Federal Capital Territory. Surrounded by rolling hills and savannah grasslands, Wuse benefits from Abuja’s planned urban design, with wide boulevards and modern infrastructure. Wuse Mambolo, where the DXC is situated, is a bustling hub known for its markets, corporate offices, and diplomatic residences. The area’s cultural diversity reflects Abuja’s status as a melting pot, with residents from all Nigerian ethnic groups and international communities.
Economically, Wuse is a hotspot for trade, hospitality, and government-related activities, given its proximity to the Central Business District and Aso Rock. Socially, it thrives with restaurants, malls like the Wuse Market, and events like the Abuja Carnival, fostering a lively community spirit.
Strategic Impact:
The Wuse DXC serves a diverse clientele, from government officials and diplomats to traders and young professionals. Its 24/7 services cater to Abuja’s dynamic lifestyle, where business and governance operate around the clock. The Center’s advanced security features, like biometric authentication, resonate with customers prioritizing safety in a high-profile city. By reducing transaction times and offering real-time support, the DXC boosts economic activity in Wuse, positioning FirstBank as a trusted partner in Nigeria’s capital.
FirstBank Digital Experience Center – Banana Island, Lagos
• Commissioned: 20th March 2024
• Address: Biporal Office, Banana Island Estate, Lagos
Location and Significance:
Banana Island is an exclusive, man-made island in Lagos, synonymous with luxury and affluence. Located in the serene waters of the Lagos Lagoon, it boasts pristine waterfronts, manicured landscapes, and state-of-the-art infrastructure. The island is home to Nigeria’s wealthiest individuals, including business tycoons, celebrities, and expatriates. Its gated community ensures privacy and security, with 24/7 surveillance and controlled access.
Culturally, Banana Island is a symbol of aspiration, hosting high-profile events and private gatherings. Economically, it represents a concentrated hub of wealth, with real estate values among the highest in Africa. Environmentally, its reclaimed land is designed to withstand flooding, though it faces challenges related to lagoon ecosystem preservation.
Strategic Impact:
The Banana Island DXC targets an elite clientele seeking premium, discreet banking services. Its advanced technology, including humanoid robots and video banking, aligns with the island’s futuristic aesthetic and high expectations for service excellence. The center facilitates personalized support for complex transactions, enhancing customer satisfaction. By establishing a DXC here, FirstBank strengthens its brand among Nigeria’s affluent, driving high-value deposits and investments.
FirstBank Digital Experience Center – Lekki Admiralty Way, Lagos
• Commissioned: 24th March 2025
• Address: Lekki Admiralty Way, Lekki Phase 1, Lagos.
Location and Significance:
Lekki Phase 1, where Admiralty Way is located, is one of Lagos’ fastest growing and most affluent neighborhoods. Admiralty Way, stretching 70–80 km, is the area’s main artery, hosting banks, schools, malls like Prince Ebeano Supermarket, and leisure spots like Sailors Lounge, Nigeria’s first floating bar. The area’s coastal location offers scenic views of the Atlantic, but its low-lying terrain requires robust drainage systems to manage flooding, which FirstBank addresses through elevated facility designs.Socially, Lekki is a cosmopolitan hub, attracting young professionals, entrepreneurs, and families. Its cultural scene is vibrant, with events like the Lekki Arts Festival and proximity to attractions like the Lekki Conservation Center, home to Africa’s longest canopy walkway. Economically, Lekki is a powerhouse, driven by real estate, tech startups, and retail, with Admiralty Way as its commercial spine.
Strategic Impact:
The Lekki Admiralty DXC, with its Quick Service Point, serves a dynamic, upwardly mobile demographic that values speed and innovation. Its 24/7 operations cater to Lekki’s round-the-clock lifestyle, while features like instant card issuance address the needs of busy professionals and entrepreneurs. The center enhances financial inclusion by offering paperless banking and dispute resolution, reducing barriers for young customers. Its strategic location on Admiralty Way positions FirstBank at the heart of Lekki’s economic boom, driving customer acquisition and brand visibility.
FirstBank Digital Experience Center – University of Nigeria, Nsukka
• Commissioned: 16th April 2025
• Address: Nsukka Campus, Library Road, University of Nigeria, Nsukka.
Location and Significance:
The University of Nigeria, Nsukka (UNN), located in Enugu State, is a leading academic institution set in a lush, hilly landscape typical of Nigeria’s southeast. Nsukka is a cultural hub for the Igbo people, known for festivals like the Omabe Festival and historic sites like the Nsukka Museum. The town’s economy is driven by education, agriculture, and small-scale trade, with UNN as its intellectual and economic anchor, hosting over 40,000 students and staff.
The campus is a vibrant community, fostering innovation through research centers and tech incubators. Its social environment is youthful and forward-thinking, with a strong emphasis on community engagement and cultural preservation.
Strategic Impact:
The UNN DXC targets students, academics, and local businesses, offering services like BVN linkage and instant transfers to support financial independence. Its presence promotes digital literacy among Nsukka’s youth, aligning with UNN’s innovation-driven ethos. The center also strengthens FirstBank’s footprint in Nigeria’s southeast, fostering financial inclusion and supporting local economic growth. By commissioning DXC here, FirstBank taps into a growing market of young, tech-savvy customers, ensuring long-term loyalty.
Impact of FirstBank Digital Xperience Centers
The strategic placement of DXCs in diverse locations, urban financial hubs, academic institutions, and affluent enclaves, amplifies their impact on customers and communities:
Economic Empowerment: By reducing transaction times and offering 24/7 access, DXCs boost productivity for businesses and individuals, contributing to local economies. For example, the Lekki and Victoria Island centers support high-value transactions, while the UI and UNN centers empower students with financial tools.
Financial Inclusion: DXCs bridge the gap for underserved populations, such as students and rural communities in Nsukka and Ibadan, by offering accessible, paperless banking.
Environmental Sustainability: Our paperless banking solutions and energy-efficient facilities, like those in Lekki and Banana Island, align with eco-friendly practices, reducing the carbon footprint of traditional banking.
Social Transformation: By catering to diverse demographics, professionals in Abuja, elites in Banana Island, and students in Nsukka; DXCs foster a culture of digital adoption, preparing Nigeria for a cashless future.
Cultural Alignment: Each DXC reflects the cultural context of its location, from the cosmopolitan vibe of Lekki to the academic prestige of UI, enhancing community engagement and trust.
Visit a FirstBank Digital Xperience Center Today!
Step into the future of banking at any of our DXC locations. Whether you’re a busy professional in Lagos, a student in Nsukka, or a business owner in Abuja, our centers are designed to meet your needs with speed, security, and innovation. Experience banking that’s smarter, faster, and tailored to you.
