Employee Value Propositions, Our Value, Our Culture and Employee Experience.

Our Values and Culture

Our culture defines the way we think, work and act in FirstBank as this drives us to deliver on our vision of being “Africa’s Bank of first choice”.

Our core value is centred on four culture themes which are; Entrepreneurship, Professionalism, Innovation and Customer–Centricity (EPIC). Being EPIC is how we define our commitment to making things happen. First for each other, then for the Bank, and then for ourselves. It is how we keep ourselves motivated and inspired for another workday. It is how we aspire to be better in our professional and personal lives.

These EPIC values are the core behaviours for every FirstBanker. Every decision and action we take is driven by these values. 

  • Entrepreneurial:  

This is the attitude with which we do our work. 

  • Professional:  

It is the commitment with which we do our work.

  • Innovative:  

This is about our commitment to finding a better way, every day in everything we do. 

  • Customer-Centric:  

Everything we do is ultimately driven by our desire to create value for our customers. This is how we work and focus. 

Employee Value Proposition

Our Employee Value Proposition is hinged on our unwavering commitment to deliver world-class financial services and solutions to our employees, customers and stakeholders……#YouFirst.

With over a hundred and twenty-six years in the financial space, it is not just about doing business but building a nation through human capacity development. We maintain and build upon our proud and deep-rooted legacy which makes us a resilient organisation.

At FirstBank, we consistently strive to inspire understanding, drive collaboration, and build a better way to unify and develop our employees to delight all stakeholders. We work daily to implement best practices through our culture and ultimately enable our employees to understand our customers’ lives and be driven to meet their needs appropriately.

Our hallways are filled with the industry’s brightest and most talented people who are committed to providing the best financial services possible.

As our people are at the core of everything we do, our Employee Value position is built across six main pillars of;

Health and Wellness,

Career Growth and Development,

Learning and Development,

Recognition and Rewards, Benefits

and Work-life balance.

Our People – Employee Experience

At FirstBank, we remain committed to the success of our employees and this is evident in our constant focus and efforts to create the best experience throughout our employee’s lifecycle in the Bank.

From our wellness initiatives, career growth opportunities, to training and development, we continue to invest in our people because we recognise that they are critical enablers to achieving our mission as a Bank. We continue to strive to be a great place to work by providing the support our employees need to be their best at work and contribute to the sustainable growth of our business.

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