Once upon a time, in the vibrant city of Lagos, there lived two siblings: James and Jessica. James, the older of the two, grew up in the early 2000s when life had a simpler rhythm. Phones had buttons, the internet lived in cafés, and hearing “You’ve Got Mail” was nothing short of magical.
James was the quintessential Millennial. He remembers the first time he created his Facebook account in his university hostel, the excitement of chatting on 2go and BBM, and the thrill of making his first online purchase (even if delivery took a little longer than expected). As James entered the job market, he watched side hustles transform into full-blown businesses, powered by the internet. Whether it was selling thrift clothes on Instagram, offering graphic design services on his laptop, or tutoring online, James saw the digital revolution unfold before his eyes. Then there was Jessica, his younger sister, who was born into a world where Wi-Fi and smartphones were the air she breathed. By the time she was 10, Jessica was already editing videos, creating viral memes, and running a TikTok page that pulled in more views than some TV shows. She, like many in Nigeria’s Gen Z, wasn’t just online – she lived online. Jessica taught herself how to code with free resources, dabbled in cryptocurrency through mobile apps, and even experimented with AR filters for her content. To her, cashless transactions, digital wallets, and mobile banking weren’t innovations, they were part of daily life. James and Jessica came from different tech eras, yet they shared one thing in common: they were part of Nigeria’s unstoppable, tech-savvy generation, and they weren’t alone. Across the country, from the bustling streets of Aba where young designers use WhatsApp to sell, to the buzzing tech hubs of Yaba and Ikeja where startups are building the future with AI, Millennials and Gen Zs are reshaping the Nigerian economy.
And guess what? The banks had to sit up and take notice. Gone are the days of waiting in long queues at bank branches. People like James and Jessica want something different – speed, simplicity, and services that speak their language: digital, mobile-first, and smart. That’s where FirstBank comes in.
At FirstBank, we’re not just observing the digital transformation, we’re driving it. We’ve created tools and platforms specifically designed for Nigeria’s Millennial and Gen Z generations: The LIT App – Picture this: a full bank branch right in your pocket. From opening an account to creating virtual cards, the LIT App gives you total control with just a few taps.
FirstMobile App – Your trusted financial sidekick. Whether you’re paying for suya with a QR code or managing your cards on the go, FirstMobile is banking that fits your lifestyle.
Fibani the Chatbot – Got a question at 2 a.m.? No problem. Fibani is always on, ready to provide answers whenever you need them.
Innovation doesn’t sleep, and neither do the expectations of our customers. That’s why we’re constantly evolving, staying ahead of the curve, and inviting you to co-create the future of banking with us. With the Digital Xperience Centers, FirstBank is offering you an even more convenient and self-service way to bank while you’re on the move. We’re meeting you where you are – online, anytime, anywhere.
Whether you’re Team James or Team Jessica, here’s the truth: the future belongs to the tech-savvy generation. At FirstBank, we’re here to walk—and code—that journey with you.
Got ideas? Share them with us on social media. Together, let’s build a smarter, more connected Nigeria—one innovation at a time.
Reference: Ladybird limited, ChatAI, Wikinow, https://www.firstbanknigeria.com
