The Voice of Customer (VoC) is an initiative aimed at understanding the evolving needs, preferences, and pain points of our retail customers. Our retail banking division serves a diverse customer base, spanning various demographics, industries, and geographies. As customer expectations continue to shift, it’s essential to stay attuned to their voices, concerns, and aspirations. By doing so, we can identify opportunities to enhance customer experience, improve product offerings, and drive business growth. 

This event is a strategic step towards becoming a customer-centric organization, where customer insights inform our decisions and guide our actions. By leveraging customer feedback, we can identify areas for improvement, prioritize initiatives, and develop targeted solutions to meet their needs.