The use of modern technology has become the “order of the day” and if you don’t join the party, you would be left hanging in the cold wondering why things don’t look different despite your inputs.
As a leading financial inclusion service provider, FirstBank launched a fully automated branch in 2021, named the FirstBank Digital Xperience Centre (DXC).
The DXC is a reinvention of digital banking solutions where customers are exposed to a seamless world-class banking experience as a self-service
The CEO of FirstBank Dr. Adesola Adeduntan said ‘With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience. Our self-service branch exemplifies the future of banking in Nigeria, and we remain committed to putting You, our customers First”
The branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with the following:
- Video Banking and Artificial Intelligence (AI), taking on the role of branch staff.
- Teller Cash Recyclers (TCRs): Self-Service kiosks for non-financial transactions such as account update, ATM Card issuance, Fixed Deposit booking between N100,000.00 to N5,000,000.00.
- Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
Other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management. Also, funds transfer, card services and management, cheque management, email and phone number update, ATM card and token hotlisting, amongst many other services are available.
Visit the pilot FirstBank Digital Experience Centre located at Adetokunbo Ademola branch, Victoria Island, Lagos to get an experience!
Also, watch out for milestone initiative as more centres get opened across the country’s geopolitical zones in the coming months.
