WhatsApp Banking

Getting started with WhatsApp
Chat Banking

FirstBank is live on Chat Banking on WhatsApp. With FirstBank on Whatsapp, customers can stay First at not just chat banking on WhatsApp or staying connected with friends and loved ones, but also keeping in touch with your bank anytime and anywhere.

Banking with FirstBank on WhatsApp is secure, reliable and convenient as customers can generate WhatsApp banking PIN and all transaction authentications carried out using a safe link, which ensures the security of one’s banking details.

The FirstBank whatsapp banking platform has diverse functions ranging from; Onboarding, Check Balance, send money, Pay Bills, Airtime purchase to Data purchase. To get started, add FirstBank on Whatsapp with 0812444000 and just say “Hi” to us. Remember to ensure that your WhatsApp number is the same number registered with the Bank.

FREQUENTLY ASKED QUESTIONS

01

How can I transact on WhatsApp?

  1. Opt in by accepting the Terms and Conditions
  2. Provide your account number
  3. Validate using your debit card
  4. Setup your WhatsApp PIN
  5. Do your first transaction

02

What transactions can be done through WhatsApp?

You can:

  1. Check your balance>
  2. Send Money (Self & Others)
  3. Pay Bills
  4. Buy Airtime & Data
  5. Generate your Mini-Statement (Coming Soon)

03

Will I be charged for transactions?

  1. Check Balance – N10.00 (Delivered via SMS)
  2. Send Money (Others) – N52.50 (VAT Inclusive)
  3. Pay Bills – N52.50 – N105.00 (VAT Inclusive)

04

Why can't I see all my accounts?

You can easily transact from your personal Naira accounts. Domiciliary, corporate and joints accounts are not available on WhatsApp Chat Banking.

05

How secure is WhatsApp for?

WhatsApp Chat Banking is secure and encrypted. Your transactions are done over a secure link, so your privacy is guaranteed. During on-boarding, you’ll need to setup a WhatsApp Chat Banking PIN to securely confirm your transactions.

06

Why can't I onboard on WhatsApp Chat Banking?

Here are a few reasons why you may be unable to onboard to WhatsApp Chat Banking:

  1. You provided an account that is not permitted on WhatsApp Chat Banking.
  2. The card linked to your account has expired.
  3. The WhatsApp profile (phone number) you’re using is not the same number on which you receive SMS notifications.
  4. You do not an active internet connection.

07

What if I forget my WhatsApp Chat Banking PIN?

Not a problem. Simply reset your PIN by selecting the ‘Settings’ option then select ‘Reset PIN’ You’ll need your debit card linked to your account to reset your PIN.

08

Can I change my WhatsApp Chat Banking PIN?

Yes you can. Just select the ‘Settings’ option then select ‘Change PIN’. You’ll need to provide the old PIN to change to a new PIN. If you have forgotten the old PIN, you may use the ‘Reset PIN’ option.