WhatsApp Banking

Getting started with WhatsApp
Chat Banking

FirstBank is live on Chat Banking on WhatsApp. With FirstBank on Whatsapp, customers can stay First at not just chat banking on WhatsApp or staying connected with friends and loved ones, but also keeping in touch with your bank anytime and anywhere.

Banking with FirstBank on WhatsApp is secure, reliable and convenient as customers can generate WhatsApp banking PIN and all transaction authentications carried out using a safe link, which ensures the security of one’s banking details.

The FirstBank whatsapp banking platform has diverse functions ranging from; Onboarding, Check Balance, send money, Pay Bills, Airtime purchase to Data purchase. To get started, add FirstBank on Whatsapp with 08124444000 and just say “Hi” to us. Remember to ensure that your WhatsApp number is the same number registered with the Bank.

FREQUENTLY ASKED QUESTIONS

01

How can I transact on WhatsApp?

  1. Opt in by accepting the Terms and Conditions
  2. Provide your account number
  3. Validate using your debit card
  4. Setup your WhatsApp PIN
  5. Do your first transaction

02

What transactions can be done through WhatsApp?

You can:

  1. Check your balance>
  2. Send Money (Self & Others)
  3. Pay Bills
  4. Buy Airtime & Data
  5. Generate your Mini-Statement (Coming Soon)

03

Will I be charged for transactions?

  1. Check Balance – N10.00 (Delivered via SMS)
  2. Send Money (Others) – N52.50 (VAT Inclusive)
  3. Pay Bills – N52.50 – N105.00 (VAT Inclusive)

04

Why can't I see all my accounts?

You can easily transact from your personal Naira accounts. Domiciliary, corporate and joints accounts are not available on WhatsApp Chat Banking.

05

How secure is WhatsApp for?

WhatsApp Chat Banking is secure and encrypted. Your transactions are done over a secure link, so your privacy is guaranteed. During on-boarding, you’ll need to setup a WhatsApp Chat Banking PIN to securely confirm your transactions.

06

Why can't I onboard on WhatsApp Chat Banking?

Here are a few reasons why you may be unable to onboard to WhatsApp Chat Banking:

  1. You provided an account that is not permitted on WhatsApp Chat Banking.
  2. The card linked to your account has expired.
  3. The WhatsApp profile (phone number) you’re using is not the same number on which you receive SMS notifications.
  4. You do not an active internet connection.

07

What if I forget my WhatsApp Chat Banking PIN?

Not a problem. Simply reset your PIN by selecting the ‘Settings’ option then select ‘Reset PIN’ You’ll need your debit card linked to your account to reset your PIN.

08

Can I change my WhatsApp Chat Banking PIN?

Yes you can. Just select the ‘Settings’ option then select ‘Change PIN’. You’ll need to provide the old PIN to change to a new PIN. If you have forgotten the old PIN, you may use the ‘Reset PIN’ option.

FirstBank Privacy Policy for IBM DNA E-Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the IBM DNA learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by IBM through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

FirstBank Privacy Policy for Roducate

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Roducate learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Roducate through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Roducate Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School:

State:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

E-Learning IBM-DNA Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School/location:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

FirstBank Privacy Policy for Curious Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Curious Learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Curious Learning through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Curious Learning

For Parent / Guardian

Name of parent/ Guardian of child

Email address:

Mobile telephone number:

Parents should kindly complete the form below for their wards.

Name of student:

Gender:
MaleFemale

Age:

Name of School/location:

Kindly visit playstore to download the app to start learning