FirstToken

Token are security application/device that generate security code used as second factor authentications for transactions. There is the hard token and the soft token; the hard token is a physical device that customer can use to generate security codes, while the soft token is an app that can be downloaded on the your phones and used for generating the security code.

Customer can visit the branch to get the physical token or download the soft token from their respective phone stores.

Features

  • The app once downloaded and activated can work offline
  • The app mandate customer to input a 4 digit pin before a transaction code is generated
  • The codes generated have a display period of 30secs.

1) What do I need to get started?

To access the FirstToken Mobile App, you need to do the following.

  • Download the mobile app from any of these app stores for your mobile device- Apple AppStore, Blackberry World, and Google Play.

*** Other Stores will be available in future release.

2) How do I get the activation code and Serial no?

  • Visit any of our branches, fill the token activation form and the activation code and serial no will be made available to you.

3) What do I do with the code generated after inputting the activation code and serial no?

  •  This code is the registration code that you will give back to the Customer service officer in the branch. This will be used to activate the FirstToken App on your mobile device. Please note that the registration code generated will only be shown once i.e. the first time you input your serial no. and activation code

4) Is the Mobile App secure?

  •  Yes, the FirstToken Mobile app is very secure. This App is secured because after inputting the serial no and activation code, you will be prompted to register a 4 digit PIN that will always be used to access the application on your mobile device. It is important that you keep the PIN confidential and do not share with anyone else.

5) I already have the hardware token; do I still need the soft token?

  • You cannot use both token types. You will need to deactivate the hardware token if you are interested in using the soft token app.

6) I forgot my PIN to access the App?

  • Do a mail to Firstcontact Firstcontact@firstbanknigeria.com  for a PIN reset. In your mail, the following information will be required: your user id, your challenge code (this is a code generated by the App when a wrong pin has been inputted up to 4 times)

7) Who do I contact for support?

  • For support on token related issues, send an email to our contact center (FirstContact) on 01-4485500 and 07080625000

8) What is the limit of funds that can be transferred using the Token?

  • The daily limit set on the internet banking platform applies here.

9) When do I need to use the FirstToken Device?

  • The token device is used to validate all types of funds transfer and bills payment

10) How long is the FirstToken device valid for?

  • As long as you have the App on your mobile device.

11) Can the Token work outside Nigeria?

  • Yes, the token works anywhere in the world

12) Can the FirstToken be linked to all my different accounts with the bank?

  • Yes, one token can be linked to all operative accounts in the bank

13) How long does it take to get the FirstToken activated?

  • The activation of the FirstToken can be processed within 10 minutes at any First bank branch.

14) Can another person use my Token on his/her own account?

  • No. Each token is tied to your account only and cannot work on another account because the code is constantly changing and is unique to your token, no-one but you will have the code needed to access your accounts.

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FirstBank Privacy Policy for IBM DNA E-Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the IBM DNA learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by IBM through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

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FirstBank Privacy Policy for Roducate

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Roducate learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Roducate through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

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E-Learning Roducate Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

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E-Learning IBM-DNA Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

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Age:

Email address:

Mobile telephone number:

Name of School/location:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

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FirstBank Privacy Policy for Curious Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Curious Learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Curious Learning through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Curious Learning

For Parent / Guardian

Name of parent/ Guardian of child

Email address:

Mobile telephone number:

Parents should kindly complete the form below for their wards.

Name of student:

Gender:
MaleFemale

Age:

Name of School/location:

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