TransFast

Receive money in Naira from across the globe and directly into your account with Transfast

Features

  • Send money online.
  • Direct payment to recipient(s) accounts in Naira
  • Direct Naira payment only to account holders of other Bank
  • Convenience, speed, security and lower cost to customers
  • Cash collection available in any of over 600 FirstBank locations
  • Cash collections available at our dedicated branches nationwide during weekends and public holidays.

 

Requirements for Payments

Beneficiaries can collect funds at any FirstBank branch by providing the following:

  • PIN
  • Expected Amount
  • Acceptable means of identification (see Required Documents)
  • Sender’s name and address
  • Receiver’s name, address, and phone number.

 

Who Can Use this Service?

  • Anyone who is 18 years and above can use this service.

Required Documents

  • International Passport
  • Driver’s License
  • Permanent Voters card
  • National Identity Card
  • BVN.

1) Who do I contact for complaints?

  • You can contact our Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .

2) What does the error “no matching order” as stated by the teller implies?

  • Wrong PIN
  • Stale transfer
  • Already paid transfer
  • Contact your Sender to investigate with Transfast Money Transfer.

3) Do I need to reveal my 13-digit PIN to the Operator?

  • Yes you do.

4) Why is the rate of conversion for transactions different from the CBN/parallel market rate?

  • FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.

5) Can I collect my transfers on weekends?

  • We  have over 60 dedicated branches spread across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am – 3pm.

6) Why did the operator keep a copy of my form after refusing payment?

  • The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.

7) Can i send Outbound transactions through Transfast?

  • Only Inbound transaction is available in Nigeria.

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