Ria Money Transfer

With RIA Money Transfer, enjoy the convenience of receiving money from abroad directly to your bank account in Naira.

Features

  • Payout in over 750 branches
  • Cash-to-cash
  • Cash-to-account
  • Online transfers for the US corridor only.

 

Benefits

  • Convenience of direct transfers to recipient’s account
  • Identification not required for transfers sent directly to recipient’s accounts.

 

Requirements for Receiving Payments

Beneficiaries can collect funds at any FirstBank outlets by providing the following:

  • PIN
  • Expected Amount
  • Acceptable means of identification (see  Required Documents)
  • Sender’s name and address
  • Receiver’s name, address, and phone number.

 

Who Can Use this Service?

Anyone who is 18 years and above can can use this service.

Required Documents

  • International Passport
  • Driver’s License
  • Permanent Voters card
  • National Identity Card
  • BVN.
  1. Who do I contact for complaints?
  • You can reach Money Transfer Department via mail on moneytransfer@firstbanknigeria.com. Alternatively, you can call 019057125, 019057144, 019057122, 019057142 .

 

  1. What does the error “no matching order” as stated by the teller implies?
  • Wrong PIN
  • Stale transfer
  • Already paid transfer
  • Contact your Sender to investigate with Ria Money Transfer.

 

  1. Do I need to reveal my 11-digit PIN to the Operator?
  • Yes, you need to reveal your 11 digit pin to the operator

 

  1. Why is the rate of conversion for transactions different from the CBN/parallel market rate?
  • FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.

 

  1. Can I collect my transfers on weekends?
  • FirstBank has dedicated over 60 branches across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am – 3pm.

 

  1. Why did the operator keep a copy of my form after refusing payment?
  • The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.

       

     7. Can I send Outbound transactions through Ria?

  • Only Inbound transaction is available in Nigeria.

You may also like…

MoneyGram: Our MoneyGram services allows you to send or receive money from overseas without delays.

Domiciliary Account: An account that allows you save in US Dollars, Pounds Sterling or Euro.

FirstBank Visa Debit Card: is a dual currency card you can use anywhere in the world for transactions, wherever the Visa logo is displayed.

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