Diaspora Banking

FIRSTDIASPORA SUITE

FirstDiaspora is an offering from FirstBank which is specially designed for Nigerians living abroad by providing them a platform to have a safe, easy and convenient access to our wide range of products and services that will take care of their banking needs.

We make your banking transactions seamless by bridging the communication gap between you and your bank which is one of the biggest problems faced by Non-Resident Nigerians today and consequently giving them a sense of belonging back home.

Our team consists of experts and professionals working to take care of all your banking needs including timely resolution of complaints and providing the relevant advisory services for yourself and your Business as you may require from time to time.

Key into our First Diaspora array of products and services and be rest assured of only the best from FirstBank as we remain the bank of first choice for Nigerians worldwide.

Frequently Asked Questions

  1.  What is FirstDiaspora ?

FirstDiaspora is an offering from first bank which is specially designed for Nigerians living outside the country by providing them a platform to have easy access to a wide range of products and services that will take care of their banking needs.

  1. Who is eligible to open a FirstDiaspora account?

Any Nigerian living abroad can open a FirstDiaspora account and enjoy all its benefits.

  1. What Type of products and services are available in FirstDiaspora?

Our array of products and services include but not limited to:

FirstDiaspora Savings Account

FirstDiaspora Savings Plus Account.

FirstDiaspora Kids First Account (for Kids 0-12years)

FirstDiaspora Current Account.

FirstDiaspora Term or Fixed Deposit Account (in NGN, USD, GBP and EUR)

FirstDiaspora Domicillairy Account (in USD, GBP, EUR and CFA)

FirstDiaspora Corporate Account. (in NGN, USD, GBP and CFA)

E- Channel Offerings e.g Online Banking, Mobile Banking, E-mail alerts etc.

Transfers, Standing Orders

Account Reactivation

Migration of existing accounts

Treasury Bills

Advisory Services, etc.

  1. What documents are required to open a first diaspora account?

The following documents are required to open any regular FirstDiaspora account.

a. Duly filled account opening form

b. Duly filled E-mail Indemnity form.

c. Two Passport photographs showing full face forward with a bright background.

d. Valid Proof of Identification of the signatory (Please see below list of valid means of ID):

  • Nigerian International Passport
  • Nigeria Driver’s license
  • Nigeria Voters ID card
  • Foreign passport (if place of birth is Nigeria)
  • Residence or Work permit (if nationality is Nigeria.

e. Documentary evidence of Foreign Address. The Foreign address of the applicant must be clearly stated on the preferred proof of address. Examples of ideal proof of address include but not limited to:

  • Current utility bill not exceeding 3 months
  • Foreign Bank statement
  • Foreign driver’s license
  • Purchase invoice or Receipt
  • Tenancy agreement /rent receipt
  • Letter from Multinational, Oil and Gas, Energy companies (a lot of these companies do provide accommodations for their expatriates as part of their relocation packages).

f. Two (2) Nigerian bank references from current or corporate account holders in any Nigerian bank

         *for current, domiciliary and corporate accounts only

g.  BVN (Bank Verification Number) – A unique bank identification number.

h. Attestation/Notarization of the ID card and Proof of Address at any of the centers below:

  • Notary Public/court/ lawyer/Solicitor
  • Nigerian Embassy/High commission/Consulate in your country.
  • Your Foreign bankers
  • Police Station.
  • Government Security Agencies.
  • Commissioner for Oaths
  • Director of Students Affairs (if customer is a student)
  • Our Rep Office staff or First Bank staff that knows customers.
  1. What is BVN and how do I get enrolled?

BVN is an acronym for Bank Verification Number. It is a unique identification number that all Nigerian account holders and intending ones, irrespective of your bank, must enroll for as stipulated by CBN. Your unique features such as picture, finger prints, Valid ID card and other important details will be taken during registration exercise  so it is important that you are physically present.

To enroll for the Bank Verification Number (BVN) exercise, kindly visit http://www.nibss-plc.com.ng/bvn/enrollment_centers.html for details of enrolment centers in the Diaspora, enrolment can equally be done in Nigeria during your visit. Also be informed that intending  FirstDiaspora customers can open Diaspora accounts without BVN however, the BVN has to be provided as soon as possible to allow the customer operate the account fully. BVN is only done once.

  1. I had an existing account before I relocated; can I still operate the same account as a FirstDiaspora account?

Yes, you can operate the same account as a FirstDiaspora account but you will have to convert the account to a FirstDiaspora account and update your current foreign details by filling the necessary forms and providing a notarized copy of your Valid ID card and Proof of Address as stated above in option 4. 

  1. How do I send all the necessary forms for my request to be treated after filling them?

The copies should be scanned and sent via email to diasporabanking@firstbanknigeria.com while the hard copies should be sent to our Diaspora Department situated at First bank head office, 2nd floor, No 35 Marina, Lagos Island, Lagos state, Nigeria. 

  1. How can I access my account abroad?

You can access your account from abroad through any of the following channels

a. ATM Cards: Through our Naira master cards, Dollar Visa debit card and prepaid cards, you can access your naira and/or dollar accounts through ATMs, POS and WEB anywhere in the world.

b. Online banking: Access your account online real time, 24 hours of the day through our internet banking option and transfer funds within any bank in Nigeria, pay your bills, set up standing orders and do much more. However, a physical token device will be required for effective transfers and bill payments.

c. Mobile banking: Access your account through your phone by downloading our safe and secure app and follow the steps to register your account (Conditions apply).

d. Email alert

  1. Can I open a First Diaspora account and set up E-banking access when I visit Nigeria?

Yes, you can open any type of first diaspora account whenever you are in Nigeria but you must provide a copy of your foreign proof of address and valid ID. The first bank staff will attest the originals at the point of opening the account.

  1. Can I open a FirstDiaspora corporate account from abroad?

Yes, you can open a diaspora corporate account conveniently. In addition to the above requirements, you will also provide all the registered documents given to you at the time of registering the company with CAC in Nigeria, Board Resolution, TIN (tax identification number) and 2 valid references from a corporate account holder in any bank in Nigeria. You can contact our office for more information via the contact details in option 22 or send a mail to diasporabanking@firstbanknigeria.com

  1. Can I visit any of your bank REP offices if available in my location for the submission of my documents?

Yes, you can visit any first bank rep offices if available in your location for the sighting and attestation of your documents and onward submission to the diaspora office in Lagos.

  1. How can FirstDiaspora customers fund their accounts?

You can fund your diaspora account via:

  • Direct transfer from any CBN recognized money transfer operators and/or from your foreign bank accounts to both your naira and Dom account In Nigeria
  • Direct cash or cheque lodgment to your account from any first bank branch in Nigeria by a third party.
  • Fund transfer from any account holder or third party via any bank in Nigeria.
  1. Is there any limit to the amount I can transfer to my account from abroad?

There is no limit to the amount of money you can transfer from abroad to any type of FirstDiaspora account you open. The account can take any amount.

  1. Is there any limit to the amount I can transfer from my FirstDiaspora account via internet or mobile banking platform to beneficiaries in Nigeria?

Yes, First bank has a daily limit of 1M Naira per day on individual account and 10 M Naira per day on corporate account with the use of token device. However, you can increase the limit by filling an online limit increase indemnity form to the amount of your choice.

  1. How can FirstDiaspora customer get the first bank internet banking service and email alerts?

Internet banking access and email alerts are profiled for new accounts by default while existing customers can fill out the required forms after the existing account has been migrated to the FirstDiaspora account. Your internet log in details (user ID and password) are confidential and sent directly  to your registered email with the bank however you can reach us through First contact or via our email in case of any delay.

  1. I forgot my internet log in password or I have any issues trying to set up the internet banking, what do I do?

You can call our 24 hour Firstcontact center, or send a mail to diasporabanking@firstbanknigeria.com for assistance.

  1. How do I apply for my ATM card and Token device?

A FirstDiaspora customer can apply for visa card (for dollar account), master card (for naira account), prepaid cards and Token device by filling the ATM Card/ Token application form and sending a scanned copy to diaspora email address for further processing.

  1. How can a FirstDiaspora customer pick up the requested ATM card and token device?

Your ATM card and token will be dispatched to your registered address abroad via DHL at a cost. Also note that you can equally pick up the ATM card and token during your visit to Nigeria. 

  1. How can a Firstdiaspora customer get his or her ATM pin for the ATM card?

Depending on the type of card the customer wants, he can either get a third party ( with indemnity in place for third party activation) to activate the card  on his behalf before dispatch or the card and pin must be dispatched separately for security reasons.

  1. Can I easily get a card or token replacement in case of damaged or lost token?

Yes, you can easily get a replacement card or token by filling the necessary forms and paying the associated cost for such a replacement.

  1. Is there any charge for converting my existing account to a FirstDiaspora account?

There are no charges associated with converting your existing account to a diaspora account. However, there is a minimum balance requirement of 5,000 Naira for all Diaspora Savings account. See more features and benefits of our various accounts on our website.

  1. How can I contact Diaspora Banking Team?

You can send a mail to the email addresses or call the numbers below. You can equally Log your enquiries, complaints, feedback and suggestions in the section provided on our website.

diasporabanking@firstbanknigeria.com

diasporabankingunit@firstbanknigeria.com

Phone number1 …. +23419051349

Phone number2 ….. +23419052743

All you need to get started.

  1. Duly filled account opening form.
  1. Duly filled Email indemnity form.
  1. Two Passport photographs showing full face forward with a bright background.
  2. Valid Proof of Identification of the signatory (Please see below list of valid means of ID)
  • Nigerian International Passport
  • Nigeria Driver’s license
  • Nigeria Voter’s ID
  • Foreign passport (if place of birth/ Nationality is Nigeria)
  • Residence or Work permit (if nationality is Nigeria)
  1. 5. Proof of Foreign Address as stated in the forms. The Foreign address must be clearly stated on the preferred proof of address and written in English. For example;
  • Current utility bill not exceeding 3 months
  • Foreign Bank or credit card statement
  • Foreign driver’s license
  • Purchase invoice or receipt
  • Tenancy agreement /rent receipt
  • Letter from Multinational, Oil and Gas, Energy companies (a lot of these companies do provide accommodations for their expatriates as part of their relocation packages).
  1. Two Nigerian bank references from current/ corporate account holders in any Nigerian bank

         *for current, domiciliary and corporate accounts only

  1. BVN (Bank Verification Number) – A unique bank identification number stipulated by CBN should be provided. Account can be opened without it initially.
  1. Attestation of the supporting documents; the Valid ID card and  PROOF OF ADDRESS must be attested by any of the following:
    • Notary Public/court/ lawyer
    • Nigerian Embassy in your country.
    • Your Bankers.
    • Police Station.
    • Government Security Agencies.
    • Director of Students Affairs.
    • First Bank staff that knows customers.

*Kindly ensure the contact details and designation of the person is included.

  1. The account opening form with the requirements will be scanned to DiasporaBanking@firstbanknigeria.com and account will be opened as soon as the documents are received.
  1. Original copies of the documents should be posted to:

FirstBank Nigeria Ltd.,

Diaspora Banking,

2ndFloor, Samuel Asabia House,

35 Marina, Lagos.

Nigeria.

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