Visa Debit Multi-Currency

The FirstBank Visa Debit Multi-Currency card is first of its kind to be offered by any financial institution in Nigeria. Customers within and outside the country can now enjoy the luxury of having their local and foreign denominated accounts linked to a single Debit card. It is an enhancement to the existing Visa Debit Dual Currency card and can be linked to either or all your NAIRA, USD, EURO and GBP accounts. It is an international card with Chip and PIN technology which can be used to make payment anywhere in the world and across all channels – ATMs, POS & Web.

Features

  • Can be used to make purchases online, pay bills and access cash at ATMs worldwide.
  • Secured by Chip & PIN technology with a lifespan of 3 years.
  • Requires no Cash collateral before issuance.
  • Global acceptance on ATM, POS and WEB.
  • Additional protection for web-based transactions with “Verified by Visa” (VbV).

Daily Withdrawal Limit:

 CHANNEL

LOCAL

INTERNATIONAL

ATM N150,000  $1,000
POS Current account – N2,500,000

Savings account – N500,000

 $2,500
WEB N1,000,000  $6,250

Who can apply?

  • Anyone with an existing Savings (with full KYC), Current or Domiciliary account with FirstBank.

Document required to open it?

  • A completed Debit Card application form.

How to Apply?

  • Visit any FirstBank branch to complete a Debit Card application form.

1: What is the Visa Debit Multi-Currency card issuance fee?

N1,000

2: How do I activate my Visa Debit Multi-Currency card for ATM / POS transactions?

To activate your card, kindly follow the steps below:

  • Check your PIN Mailer to be sure it’s intact and not tampered with.
  • Input the four-digit PIN as contained in the PIN Mailer on any FirstBank ATM.
  • Change the default PIN inputted, by selecting new four-digit PIN on any FirstBank ATM. Do note to destroy your PIN Mailer after changing your PIN and always keep your PIN secret.

Your PIN is personal. Do not disclose it to anyone!

3: How do I activate my Visa Debit Multi-Currency card for WEB transactions?

To make payments on ‘Verified-by-Visa’ (VbV) enabled websites, please generate your ‘I-PIN’ (Internet PIN) on a FirstBank ATM following the steps below:

  • Insert your card and input your ‘ATM PIN’, select the option ‘PIN CHANGE’ and then choose ‘I-PIN’
  • Type in your ‘I-PIN’ (any 5 to 6 digits of your choice) and re-enter same for confirmation.
  • Kindly wait for the ATM to display or print “PIN CHANGE SUCCESSFUL”.

4: What is the Local ATM withdrawal fee (on FirstBank ATMs)?

Transactions on FirstBank ATM is free

5: What is the Local ATM withdrawal fee (Other Banks ATMs)?

N65/transaction from the fourth (4th) cash withdrawal in a month.

6: What is the International ATM withdrawal fee?

$3 (or its equivalent in Euro and GBP)

7: What is the Local POS & WEB fee?

Transactions on local POS & WEB is free

8: What is the International POS & WEB fee?

Transactions on International POS & WEB is free

9: What is the monthly maintenance fee?

N50 for Naira card variant. Not applicable for USD, Euro and GBP card variant.

10: What is the annual maintenance fee?

$20 for Dollar card variant (or its equivalent in Euro and GBP). Not applicable for Naira card variant.

11: Can I request for POS / WEB limit increase on my Visa Debit Multi-Currency card?

Yes. Kindly fill a concession form at any of our branches to increase your POS / Web spending limits.

12: Do I need to have all four (4) account currencies to get the Visa Debit Multi-Currency card?

No. Card request can be done on the Naira account currency (NGN) and thereafter be linked to the domiciliary account of choice.

13: Can I transact anywhere in the world, where only one foreign account (e.g. GBP) is linked to my Visa Debit Multi-Currency card?

Yes. Transactions carried out, would be debited to the linked foreign account, irrespective of the spend region.

14: Where all three currencies – USD, GBP & EURO are linked to my card, can I choose to spend from any account when within a region of the three major currencies?

No. Transactions consummated in USA would automatically be debited to the USD account, in UK would be debited to the GBP account, while transactions done in EURO spending nations would be debited to the EURO account.

15: Where all three currencies – USD, GBP & EURO are linked to my card, can I request that the accounts be swapped when transacting within a region of the three major currencies?

No. The accounts cannot be swapped as these are mapped to each region by default, while the appropriate account, depending on the region of transaction, is debited accordingly.

16: What is a Default account (Primary)?

A Default Account (Primary) which MUST be provided by the customer on the application form – USD, EURO or GBP, is the account that the customer would like to be debited for all his/her cross-border transactions when transacting outside the USD, Euro or GBP environment. The Default Account (Primary) MUST also be captured on ViaCard on the Default Account (Primary) field on ViaCard.

17: If I have the three foreign currencies (USD, EURO and GBP) linked to my card and I provided EURO as my Default Account (Primary), which of these accounts will debited when transacting in Dubai or Ghana?

The EURO account will be debited since this is the Default Account (Primary) provided by the customer.

18: If I have just two currencies (USD and EURO) linked to my card and did a transaction in UK, which of the accounts would be debited?

The Default Account (Primary) which could be USD or EURO, MUST have been provided by the customer at the time of making the request and this will be debited accordingly.

19: How do I request for a swap of my Default Account (Primary) when transacting in a region outside the three major currencies – USD, GBP & EURO?

Kindly contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000 or email firstcontact@firstbanknigeria.com for swapping of Default Account (Primary).

20: Who do I contact for further enquiry?

Kindly visit the nearest FirstBank branch or our website on www.firstbanknigeria.com for Frequently Asked Questions (FAQs) on your card. You may also contact our Customer Service Desk on 0700FIRSTCONTACT (0700-34778-2668228), 01-4

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FirstBank Privacy Policy for IBM DNA E-Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the IBM DNA learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by IBM through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

FirstBank Privacy Policy for Roducate

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Roducate learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Roducate through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Roducate Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School:

State:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

E-Learning IBM-DNA Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School/location:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

FirstBank Privacy Policy for Curious Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Curious Learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Curious Learning through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Curious Learning

For Parent / Guardian

Name of parent/ Guardian of child

Email address:

Mobile telephone number:

Parents should kindly complete the form below for their wards.

Name of student:

Gender:
MaleFemale

Age:

Name of School/location:

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