FirstBank Expressions on Card gives you the freedom to create a unique look and feel for your bank card. You get to select any picture (from an existing bank-managed gallery or personal collection) which would act as display photo on the front of your card once produced. Visit the expressions page to begin.
- Secured with a chip and pin technology for enhanced protections of funds.
- Denominated in Naira.
- Can be personalized with any picture you choose, provided that you have the right to use it.
- Valid for three years.
- Increased limits on Local POS and Online transactions are available on request.
- Carry your smile and memories everywhere you go
- Customers can spend in naira which they are most comfortable with
- Receive alerts on all transactions (purchases, transfers and withdrawals)
- Accepted worldwide: ATM, POS & Web.
- Design and complete your card request from your desktop, mobile or tablet from anywhere in the world.
- Transactions done with the card can easily be monitored via the FirstBank internet banking service and on the FirstBank Mobile Banking App.
- 24-hour access to support for all card related complaints through FirstContact.
To Design and Apply for your eXpressions Card
Follow the steps to design your card. You would be requested to upload your image or choose from the Bank’s online image gallery
- Input your FirstBank current or savings account number
- Select card collection branch
- Select authentication method and agree to the terms and conditions
- Using SMS/E-mail token:
- The account holder’s masked phone number or email is displayed.
- The account holder selects where the verification code should be sent to (either SMS or email).
- The account holder completes the missing information of the masked phone number or email.
- The verification code is received via SMS/E-mail.
- The code received is entered on the application page to complete card request.
- Using In-branch Authentication
- Where the in-branch authentication method is selected, the account holder is moved to STEP 3
- The account holder selects/uploads an image
- A reference ID is generated for the request and displayed
- The account holder receives an email with the reference ID
***Any account holder with the “In-branch” authentication option, will be required to visit the pre-selected branch during card request and authenticate this request before the image can be sent for approval.
1: How do I personalize my card?
2: What should I do after submitting my card design?
Your card would be ready for pick up at your pre-selected branch within 5 working days if you used the “self-authentication” method while completing your card request.
For “branch authentication” method, you would need to visit the pre-selected FirstBank branch during card request with your “reference ID” (generated after submission) to complete your card request.
3: What format does my image need to be in and is there any size restriction?
You can upload images in any of the following formats: JPEG (.jpg), PNG, GIF, Bitmap (.bmp) or TIFF.
We recommend a minimum image size of 50 x 60 pixels, and a maximum file size of 10MB (megabytes). Remember, If you use a low resolution photo, the image on your card may look blurry when it is printed.
4: Can I put any image on my card, for example a celebrity?
No. There are some types of images that are not acceptable. Please refer to our “Image Guidelines” on https://expressions.firstbanknigeria.com/ImageGuidelines.aspx for more details.
5: Can I upload an image of my family or friends?
Yes, provided you have their permission to do so.
6: Can I use my existing Naira MasterCard card while I am waiting for my new card to arrive?
Yes, as long as it has not expired.
7: Can I see what my card would look like before my request is processed?
Yes, you would be given the option to preview the final look of your card design on your device screen. You can adjust the picture layout on the card or select a completely new image.
8: When would my card be ready for collection?
Your card would be ready for pick up within 5 business days after completion of your card request. When you pick your new card, please ensure you activate it by selecting your preferred PIN (Personal Identification Number) on the ‘Customer PIN Selection Machine’ at our customer service desk before leaving the branch OR visit any FirstBank ATM to perform PIN change.
9: Can I continue using my old debit card while i wait for my expressions card to be ready?
Yes, you can continue to use your existing card while waiting for your new card to arrive. Your previous card would be deactivated at the point of collection of your “Expressions” card.