FirstXpress

FirstXpress – Get on the Banking Fast Lane Today!

FirstXpress is designed to allow customers complete cash deposits, cash withdrawals and fund transfers (intra-bank) without filling out forms. As a customer, you simply input the details of the transaction on a pin-pad at the teller point, using either one of our Naira Master or Verve variant of Cards.  The transactions happen swiftly and easily without any interaction with a 3rd party switching system, thus devoid of downtime usually associated with FEP/Switch. The process is so fast that you can be in and out of a branch in 5minutes max!

 

Why use FirstXpress?

  • You spend less time in our banking halls thanks to this innovation from FirstBank
  • You get to bank conveniently, easily, seamlessly and smoothly 
  • You bank in your own way at your own pace in a manner that suits your busy lifestyle

 

    Who can use First Xpress?

    • All FirstBank Verve and Naira Master Card holders
    • Available in selected branches

    See branches where you can use FirstXpress

     

     

    How to Use FirstXpress


    To Deposit/Withdraw:

    Step 1 – Insert your Verve or Naira Master Card

    Step 2 – Enter your PIN

    Step 3 – Select account type by pressing the number beside it

    Step 4 – Select transaction type by pressing the number beside it

    Step 5 – Enter the amount you wish to withdraw or deposit

    Step 6 – Press “enter” button

    Wait for your receipt to be printed and then collect it. 

     

    To Transfer:

    Step 1 – Insert your Verve or Naira Master Card

    Step 2 – Enter your PIN

    Step 3 – Select account type by pressing the number beside it

    Step 4 – Select transaction type by pressing the number beside it

    Step 5 – Enter the account number you wish to credit

    Step 6 – Enter amount to be credited

    Step 7 – Press “enter” button

    Wait for your receipt to be printed and then collect it. 

    So what are you waiting for? Walk into any participating FirstBank branches and use the FirstXpress teller point today. You deserve the smoothest banking experience!

     

    How else can we help you?

    Q. Do I need to fill a form to perform a transaction on this service?

    A. No. However, you will get a receipt of the transaction immediately your transaction is completed 

    Q. What do I do if there are dispense/ transaction errors?

    A. There are no dispense errors on this platform. Transactions are directly posted to our Core     Banking platform.

    Q. What is the limit of transactions I can do on FirstXpress?

    A. You can transact up to five hundred thousand Naira only (N500,000.00) at a time.

    Q.  Will I also have to queue as a regular customer to access this service?

    A.  No. This is an express service. Customers using this service will get priority treatment by the teller hosting the pinpad.

    Q.   Will the application work when ATM is down?

    A.  Yes. The application will work as long as our Core Banking Application, Finacle 10, is up.

    Q.   Do I pay any charge for services on this platform?

    A.    No. The services are completely free.

    Q.   What type of card product does this service support?

    A.   The service supports the Debit Naira Mastercard as well as all Verve Cards