Notable Transformation Projects

FIRSTCONTACT

Launch of notable corporate transformation projects including FirstContact, the 24/7 multi-lingual integrated and interactive customer service contact centre, a key component of FirstBank’s service delivery transformation, which revolutionized customer feedback processes; and FirstServe, the Centralised Processing Centre, a dedicated back-end processing centre, drastically minimising transaction times and standardising service delivery.

fbadmin
May 4th, 2009
Posted In: