With COVID-19 causing unforeseen disruption to well laid out plans for the year, we at FirstBank would like to reassure you that we care for you and have your best interests at heart.
We have followed best practice international protocols including the recommended health and safety measures by the World Health Organisation (WHO) and the Nigeria Centre for Disease Control (NCDC) for keeping our space safe for our staff and customers.
To gain access to any of our business premises, all staff and visitors undergo temperature screening and are required to either use the hand sanitizers we provide or wash their hands with water and soap for 20 seconds.
Updated Safety Protocols
From Monday 23rd March, we will be asking non-essential visitors to our offices to contact us through other digital and online means like telephone, online meetings, teleconferencing and others. Our branches will remain open though in line with social distancing guidelines, however, only a limited number of customers will be allowed in at a time.
Like yourselves, we are actively monitoring developments globally and locally around COVID-19 and we commend responses by responsible authorities. Here in Nigeria, we are thankful for the good work being done by the government and the people. But we know that if we must limit the spread of the virus, we must intensify efforts across board. In putting You First therefore, we have further taken the following steps:
Optimized our digital banking channels to cater for more transactions
Suspended all local and international travel for our staff.
Issued guidelines to staff who recently returned from or have family members returning from local or international trips to self-quarantine and self-report, in line with approved WHO and NCDC guidelines
Made sure our Medical Adviser is available 24/7 to advise and/or attend to staff who may have flu-like symptoms. We urge the general public to also take advantage of available public resources if you feel unwell.
Do it all Online
At this time, we urge all our customers to embrace cashless transactions across our self-service platforms like our USSD string *894#; our mobile banking app, FirstMobile and our online banking service, FirstOnline; for needs ranging from funds transfer to bill payments to airtime and data recharge.
Let’s Help You Stay Afloat
If you need a quick loan at this period, our one-minute loan product, FirstAdvance, can give you up to 50% of your monthly income. Dial *894*11# or update your FirstMobile App to get started.
We are available. Contact Us
Please reach out to your Relationship Manager and they will be happy to advise you. You can also call our 24/7 contact centre, Firstcontact on 01-4485000; 07080625000 or send an email to firstname.lastname@example.org if you need help for your banking needs.
Rest assured that we always put You First.
Thank you for banking with FirstBank.