COVID 19

With COVID-19 causing unforeseen disruption to well laid out plans for the year, we at FirstBank would like to reassure you that we care for you and have your best interests at heart.

Safety First
We have followed best practice international protocols including the recommended health and safety measures by the World Health Organisation (WHO) and the Nigeria Centre for Disease Control (NCDC) for keeping our space safe for our staff and customers.
To gain access to any of our business premises, all staff and visitors undergo temperature screening and are required to either use the hand sanitizers we provide or wash their hands with water and soap for 20 seconds.

Updated Safety Protocols
From Monday 23rd March, we will be asking non-essential visitors to our offices to contact us through other digital and online means like telephone, online meetings, teleconferencing and others. Our branches will remain open though in line with social distancing guidelines, however, only a limited number of customers will be allowed in at a time.

Business Continuity
Like yourselves, we are actively monitoring developments globally and locally around COVID-19 and we commend responses by responsible authorities. Here in Nigeria, we are thankful for the good work being done by the government and the people. But we know that if we must limit the spread of the virus, we must intensify efforts across board. In putting You First therefore, we have further taken the following steps:

Optimized our digital banking channels to cater for more transactions

 

Suspended all local and international travel for our staff.

 

Issued guidelines to staff who recently returned from or have family members returning from local or international trips to self-quarantine and self-report, in line with approved WHO and NCDC guidelines

 

Made sure our Medical Adviser is available 24/7 to advise and/or attend to staff who may have flu-like symptoms. We urge the general public to also take advantage of available public resources if you feel unwell.

Do it all Online
At this time, we urge all our customers to embrace cashless transactions across our self-service platforms like our USSD string *894#; our mobile banking app, FirstMobile and our online banking service, FirstOnline; for needs ranging from funds transfer to bill payments to airtime and data recharge.

Let’s Help You Stay Afloat
If you need a quick loan at this period, our one-minute loan product, FirstAdvance, can give you up to 50% of your monthly income. Dial *894*11# or update your FirstMobile App to get started.

We are available. Contact Us
Please reach out to your Relationship Manager and they will be happy to advise you. You can also call our 24/7 contact centre, Firstcontact on 01-4485000; 07080625000 or send an email to firstcontact@firstbanknigeria.com if you need help for your banking needs.

 

Rest assured that we always put You First.

Thank you for banking with FirstBank.

FirstBank Privacy Policy for IBM DNA E-Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the IBM DNA learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by IBM through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

FirstBank Privacy Policy for Roducate

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Roducate learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Roducate through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Roducate Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School:

State:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

E-Learning IBM-DNA Registration

If you are 18 years and above, kindly complete the form below.

If you registering for someone below 18 years, please provide your details under Parents/Guardian

Name of student:

Gender:
MaleFemale

Age:

Email address:

Mobile telephone number:

Name of School/location:

For Parent / Guardian

Name of parent/ Guardian of child under 18:

Email address:

Mobile telephone number:

FirstBank Privacy Policy for Curious Learning

YOUR PRIVACY FIRST

At First Bank Nigeria Limited, we put you first and are thus committed to protecting and respecting you privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and staff).

  1. FIRSTBANK AND YOU

This privacy policy stipulates the bank’s approach to handling your data and your rights in the course of providing you with the Curious Learning platform to meet your needs.

  1. YOUR PERSONAL INFORMATION

In the course of consuming the services provided to you by Curious Learning through FirstBank, we collect information you provide us via online registration forms and correspondence by mail etc. The information we collect may include but not limited to identity information, location, contact information and education level.

  1. CONSENT

We don’t ask for your personal information unless we need it to provide services for you. You will be considered to have given our consent to FirstBank for processing your personal data when;

  1. USE OF YOUR INFORMATION

FirstBank will process our information for the following purposes;

FirstBank will limit the collection and use of your personal information for the stated purposes.

  1. INFORMATION SHARING AND DISCLOSURE

To ensure access to the e-Learning platform and in furtherance of your own learning objectives, FirstBank and our partners may share data you provide us with our service partners specifically in scope of this engagement to support your learning objectives. Data will be processed within systems owned and operated by any of the parties involved in the delivery of the e-learning service to you. The processing may occur in locations (some outside Nigeria) with different levels of data privacy maturity but from where these services are most effectively rendered.

  1. YOUR RIGHTS UNDER THIS POLICY

The following rights are available to you under this policy:

I disagree. Opt Out

E-Learning Curious Learning

For Parent / Guardian

Name of parent/ Guardian of child

Email address:

Mobile telephone number:

Parents should kindly complete the form below for their wards.

Name of student:

Gender:
MaleFemale

Age:

Name of School/location:

Kindly visit playstore to download the app to start learning