Criminal activity including identity theft and fraud are more prevalent today than ever before. In an effort to obtain personal information about you, criminals may approach you pretending that they are a representative of an institution with which you do business. For this reason, ensure you know or can verify the identity of an individual or entity prior to responding, either verbal or electronic, to requests for personal or banking related information. Note that FirstBank does not request such information either via phone or email. Should you receive a similar request, please Contact us and report it immediately
There are various ways a fraudster may try to deceive you into giving them your personal and security details.
Some of the most common frauds are:
Trojans are usually emails that may contain files, pages or attachments to open. Once opened, they can secretly install a program that can monitor your online activity, down to what keys you're pushing on what page.
This can mean the next time you enter your credit card details on your favourite online shop, the fraudsters will be alerted. To avert this fraud, we advise our customers not to download and install software from unknown sources.
Money mule/Additional income email scam
This scam involves someone offering, via an email or website, to pay funds into your account on the understanding that you then transfer them overseas. In return, you supposedly get a commission.
Many of these scams involve the proceeds of fraud and you should ignore the request. Any customer that participates will become involved in a police investigation and we could close any account involved in this scam. If it looks too good to be true, it probably is a con.