Introduction
Privacy Policy
Usage Policy

Introduction

At First Bank of Nigeria Plc, protection of your privacy in your dealings with us whether online at 1stbankonline, www.firstbanknigeria.com or offline at our various outlets, is part of our culture of maintaining the highest ethical standards. We recognize our responsibility to keep/treat information provided by you with the strictest confidentiality at all times.

During your visit to our website, we make sure that the information provided by you is treated with the highest degree of confidentiality and courtesy, equivalent to what you would experience through our other channels of interaction with you, whether by telephone or through our various Branch offices.

First Bank of Nigeria Plc guarantees that your personal information will not be disclosed to third parties except in circumstances previously advised to you at the point of your applying for a product or service.

Scope of Coverage

This Privacy and Usage Policy covers First Bank of Nigeria’s treatment of personally identifiable information that you submit through our corporate website, online Banking website and the use of our on-line/website services and contents (which are hereinafter jointly called “ the Service”).

This policy does not apply to the practices of companies and subsidiaries that are affiliated to First Bank of Nigeria Plc, all of which have separate Privacy & Usage Policies. Accordingly, your use of this website is defined and governed by First Bank of Nigeria Plc’s Privacy and Use Policy, as appearing hereunder.

Back to Top

PRIVACY POLICY

Information Collection & Use

When you complete any form on our corporate website or online Banking website, it is normal for you to be asked to provide such information as your name, e-mail address, date of birth, gender, post box number or private mailbag number, occupation, industry, and personal interests. Once you fill this form on our websites, you cease to be anonymous to us, you are no longer “just another visitor” thus making it easier for us to customize our qualitative services to suit you.

Information Sharing and Disclosure

As a rule, and in keeping with the usual high standard of banking ethics for which we are already known, First Bank of Nigeria Plc will not sell or rent your personally identifiable information to any person, group of persons or company except in cases where:

• We have already obtained your consent to share such information;
• We are required by law to so disclose;
• We are compelled to respond to subpoenas, court orders or other such legal processes;
• You engage in acts/behaviour amounting to a violation of our Privacy and Use Policy;
• It could be injurious to our interests not to so disclose.

Assurance of Security

This site is highly conscious of the need to keep your private information confidential, and so we employ the strictest security procedures in the collection, storage and disclosure (where necessary) of your personally identifiable information. The strongest and most secure security method known to the internet is the Secure Sockets Layer (SSL) encryption technology, which is used by First Bank of Nigeria Plc in the handling of inward or outward information.

Changes to Policy

Our Privacy & Use Policy is subject to change from time to time. In addition to this, there may be occasional changes in the way we use your personal information. In such an event, we undertake to keep you notified by posting a prominent notice on the website.

Questions, Comments or Suggestions

If you have questions, comments and/or suggestions as to how we can make this site more pleasant, attractive or useful to you, or if you wish to report any “improper” behaviour by other visitors to the site, you are encouraged to contact us by completing a “contact us” form available on the site. You will receive an automated response confirming the receipt of your question, complaint or suggestion. Please note that by so doing, you are authorizing First Bank of Nigeria plc, its agents, employees and other third parties express permission to use, add, append or otherwise incorporate such ideas/comments into the contents of site (or third-party software) without compensation.

Back to Top

OUR USAGE POLICY

The services we provide to you on our sites are subject to the following terms and conditions, which are subject to change or alteration form time to time, without further notice to you.

Terms of Use

• You understand and agree that the contents of First Bank of Nigeria Plc’s websites include all audio, video, graphics, images and textual materials, downloadable files, pdfs, Microsoft Word e.t.c., all of which are protected by International Copyright Law and are not to be used for any commercial purposes without the prior written consent of the owners, First Bank of Nigeria Plc.
• You acknowledge and agree that our services and any necessary software used in connection therewith contain proprietary and/or confidential information, which are protected by the applicable intellectual property and other laws. You further acknowledge and agree that the contents of sponsored and/or third-party advertisements or information presented to you through our site is also protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by us, you agree not to adapt, translate, decompile, disassemble, modify, copy, publish, license, rent, lease, sell, distribute or create derivative works, patents, copyrights, trademarks or service marks based on the services, software and advertisements, in whole or in part.
• You acknowledge that First Bank of Nigeria Plc hereby grants you a personal, non-transferable and non-exclusive right and license to use the contents of the site, provided that you do so within the ambit of our Terms of Service. You therefore undertake not to use this site in any manner such as to damage, disable, overburden or impair its smooth operation, or in any manner that could interfere with other parties’ use and enjoyment of the Services. If it becomes known to you that another user or visitor to the site has infringed or is infringing the Terms of Service, you undertake to promptly report the fact of such infringement to us at webmaster@firstbanknigeria.com
• v You acknowledge and agree that when using particular services on our site, you are subject to any posted guidelines or rules applicable to such services, which may be posted on the site form time to time. All such guidelines and rules are hereby incorporated by reference into the Terms of Service.
• This site provides you with access to resources that are rich in content relating to the Bank and its services. You acknowledge and agree that the service is provided “as is” and that First Bank of Nigeria Plc assumes no responsibility for its timeliness, deletion or failure to store any user or third-party communications. You agree that you are responsible for obtaining access to the site and its services and that such access may involve third-party fees and charges such as Internet Service Provider, telephone or airtime charges.
• In consideration of your using this service, you agree to provide First Bank of Nigeria Plc with true, accurate, current and complete information about yourself as required or requested in the Form section. If you provide any information that is untrue, inaccurate, outdated or incomplete, or if we have reasonable grounds to suspect that the information supplied by you is untrue, inaccurate nor current or is incomplete, we reserve the right to delete your form data from our server and take any other action necessary to protect ourselves and our services.
• You agree to indemnify and hold First Bank of Nigeria Plc, its subsidiaries affiliates, officers, agents, co-branders or other partners and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third-party due to or arising out of any matter or information you submit, post, transmit or make available through the service, your use of the service, your connection to the service, your violation of the Terms of Service, or your violation of any rights of another.

DISCLAIMER OF WARRANTIES

THE INFROMATION, SERVICES AND THITRD-PARTY SOFTWARE POSTED ON THIS SITE FROM TIME TO TIME ARE PROVIDED “AS IS” WITH NO WARRANTIES WHATSOEVER. FIRST BANK OF NIGERIA PLC AND SUCH THIRD PARTIES HEREBY EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AMD STATUTORY WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. FIRST BANK OF NIGERIA PLC AND ALL THIRD PARTIES WHO MAKE THEIR SOFTWARE AVAILABLE IN CONJUNCTION WITH OR THROUGH THIS SITE HEREBY DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY TIMELINESS AND PERFORMANCE OF ANY FIRST BANK OF NIGERIA PLC OR OTHER THIRD PARTY SOFTWARE POSTED ON THIS SITE.

YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOU DOWNLOAD AND/OR USE OUR SERVICES AND ALL THIRD PARTY SOFTWARE MADE AVILABLE THROUGH THIS SITE AT YOUR OWN DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER OR LOSS OF DATA OR OTHER LOSS OF ANY DESCRIPTION THAT MAY RESULT FROM THE DOWNLOAD OR USE OF FIRST BANK OF NIGERIA PLC OR THIRD PARTY SOFTWARE.

Back to Top

LIMITATION OF LIABILITY

YOU UNDERSTAND AND EXPRESSLY AGREE THAT FIRST BANK OF NIGERIA PLC SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFIT, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF FIRST BANK OF NIGERIA PLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT, INCLUDING NEGLIGENCE OR OTHERWISE) RESULTING FROM:

1. THE USE OR THE INABILITY TO USE THE SERVICE;
2. THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATIONM OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE;
3. UNAUTHORIZED ACCESS TO ALTERATION OF YOUR TRANSMISSIONS OR DATA;
4.  STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON THE SERVICE; OR
5. ANY OTHER MATTER RELATING TO THE SERVICE.

SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISES FROM USE OR MISUSE OF AND RELIANCE ON FIRST BANK OF NIGERIA PLC AND THIRD PARTY SOFTWARE MADE AVAILABLE IN CONJUCTION WITH OR THROUGH THIS SITE, OR FROM THE INTERRUPTION, SUSPENSION OR TERMINATION OF FIRST BANK OF NIGERIA PLC AND THIRD PARTY SOFTWARE MADE AVAILABLE THROUGH THE SITE (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). SUCH LIMITATION SHALL APPLY NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

TRADEMARK INFORMATION

The name First Bank of Nigeria Plc and First Bank of Nigeria Plc’s logo are registered trademarks of First bank of Nigeria Plc., whilst “Infosys Bankaway” is a trademark of Infosys Technologies Limited.

COPYRIGHTS

First Bank of Nigeria Plc respects the intellectual property of others, and we require our customers to do the same. If you have cause to believe that your work or intellectual property has been copied in any way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our webmaster with the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. A description of the copyrighted work or other intellectual property that you feel has been infringed;
3. A description of the location (on the site) of the infringing material;
4. Your regular address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agents, or the law;
6. A statement by you, made under penalty of perjury, that the information supplied pursuant to the foregoing points is accurate and that you are the copyright or intellectual property owner or person authorized to act on behalf of the copyright or intellectual property owner.

First Bank of Nigeria Plc’s agent for Notice of Claims of Copyright or other Intellectual Property can be reached through webmaster@firstbanknigeria.com

The foregoing Terms of Service represents the entire agreement between you and First Bank of Nigeria Plc. It defines and governs your use of the Service, superceding and replacing all prior or contemporaneous understandings or agreements, whether written or oral, between you and First Bank of Nigeria Plc. Any waiver of any provision of these Terms of Service will be effective only if it is in writing and signed by First Bank of Nigeria Plc and/or any third party who makes its software available through this site. However, you agree that you are subject to additional terms and conditions that may apply when you use affiliate services, third-party matters or third-party software.

The Terms of Service and the relationship between you and First Bank of Nigeria Plc shall be governed by the laws of the Federal Republic of Nigeria without regard to its conflict of law provisions. You and First Bank of Nigeria Plc agree to submit to the personal and exclusive jurisdiction of the courts located within Lagos State of Nigeria.

The failure of First Bank of Nigeria Plc to enforce or exercise any right or provision of the Terms of Service shall not constitute a waiver of such right or provision or prevent a subsequent enforcement of that or any other right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provisions, and that all other provisions of the Terms of Service shall remain in full force and effect.

You agree that regardless of any provision of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Service or the Terms of Service must be filed within one (1) year after such claim or cause of action arose failing which same is without exception, barred and extinguished.