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2003/2004
FirstBank ANNUAL REPORT AND ACCOUNTS
Operating Environment
Operating Results
Board Changes
Outlook for 2004/2005
Fellow
shareholders, invited guests, distinguished Ladies, and
Gentlemen
It is my profound pleasure to welcome you to the 35th Annual
General Meeting of our Bank. I am equally delighted to present
to you an evaluation of our Bank's operating conditions in the
financial year ended March 31 2004 and on this basis, to
proffer our outlook for the 2004/2005 financial year.
We only recently concluded the 110th anniversary of the
founding of our Bank, and we are grateful to God for our
successes thus far. However, you would agree with me that the
last couple of years have thrown up mammoth challenges for the
Bank, and our success in weathering the storms is attributable
to the glory of the Almighty God. The hallmark of our success
lies in the recent raising of the largest rights issue
proceeds by any financial institution in the history of the
Nigerian Stock Exchange.
We envisage in the years ahead, a period of steady growth in
our major indices. In this period, we shall be required to
exert ourselves with the same singularity of purpose as we
have demonstrated over the years. While thanking you for your
past support, we count on your continued cooperation in the
years ahead.
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1. OPERATING ENVIRONMENT
1.1 The Global Economy
A number of encouraging developments in the outgoing year,
including an upturn in global trade figures, recovering
financial markets, and growth in the U.S. (3.1%) and Chinese
.(9.1%) economies, helped strengthen global recovery, with
growth in financial year 2003, estimated at 3.9%, compared
with 3.0% in the preceding year. Although the balance of
global risks in the past year improved considerably, the wide
dispersal of the gains from this recovery were constrained by
heightened geo-political risks from the United States of
America's involvement in nation building in Iraq, and the
volatility in crude oil prices that has resulted from this.
All the same, a number of emerging market economies witnessed
increases in their labour-intensive and primary commodities
exports because of China's rapid growth.
1.1.1 United States of America
The U.S. economy grew by 3.1 % in 2003, largely led by
increased government and consumer spending. With expansionary
macroeconomic policy in the review period pushing the U.S.
budget from a surplus of 2 1/2% of GDP in 2000, to an
estimated deficit of 41/2% in 2003, a number of states faced
major financing decisions, as they struggled to balance their
budgets. While the dramatic recall vote in California was a
key example of the problems faced by most state governments,
invariably, social/welfare spending bore the brunt of spending
cuts across the economy. With the Republican domination of
both houses of congress, debate in 2003 shifted from the
utility of tax cuts to how long the cuts should be allowed to
hold. However, concerns grew in the review period, over the
sustainability of current macroeconomic policy in the U.S., as
domestic security-induced spending exacerbates the national
debt. As investors re- balanced their portfolios to reflect
these concerns, the dollar fell by nearly 20% over its 2002
peak. For the global economy, the positive effect on the U.S.
current account deficit of the ensuing global shift in
external demand to U.S. exports must be held against the
likely deterioration in the net asset position of economies
with large dollar holdings.
The U.S. economy continued to do well, in spite of
government's expansionary fiscal policy. Private investment
remained up beat partly buoyed by low interest rates, which
with the federal funds rate at 1 %, are at their lowest level
since 1958.
Overall, growth in the U.S. economy in the review period was
sufficient to bolster the performance of the global economy.
1.1.2 Europe
After floundering in the first two quarters of 2003, the
economies of the euro area and the European Union recovered in
the second half of the year, with average growth rate for
financial year 2003 estimated at 0.8% in the E.U. and 0.4% in
the euro area. However, the growth pattern amongst E.U. Member
States was unevenly distributed, with Belgium, Greece,
Austria, and Portugal recording measurable improvements in
their hourly labour productivity. Ireland, Finland, and Sweden
on the other hand, combined increased labour productivity with
relatively high labour utilisation rates. Owing to the
underperformance of the larger E.U. economies, employment
growth stalled in 2003, with France and Germany experiencing
rising unemployment. Adjustment in corporate balance sheets
and depressed profit margins remained a drag on economic
activity, as much needed investment failed to materialise in
significant proportions across the euro area. The mixed
performance of economies across the euro area, and the
difficulty of running a monetary policy appropriate to the
different cycles of each euro area economy are major downside
risks to the accession of ten (10) new countries to the E.U.
in May 2004.
On the other hand, the rising euro exchange rate restricted
export growth, with cheaper imports holding down domestic
price levels. Nonetheless, lower prices failed significantly
to boost private consumption. Consumption remained weak in
part because of existing labour and product market rigidities,
while the growth and stability pact strictures denied
governments in the euro zone the flexibility required to
implement counter-cyclical policies. Although fixed investment
in the E.U. rose marginally in anticipation of growth
remaining strong in the U.S., the euro's appreciation against
the dollar was a major short-term threat throughout the review
period. With consumer spending flaccid, the euro area's
performance continued to depend on external demand.
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1.1.3 Asia
The Severe Acute Respiratory Syndrome (SARS) epidemic, which
ravaged much of Asia last year, dampened the region's exports
capacity, as the operating capacity of most local factories
dropped. Further downside pressures from the epidemic
manifested in a reduction in tourist and business travellers,
and a contraction in private consumption. However, with the
epidemic in recession as at end- May 2003, business travel
began to recover, and by year-end, most of the risk arising
from the short-term contraction in domestic production had
cleared. Regional exports on the other hand, received a boost
from falling exchange rates, recovery in the IT manufacturing
sector, and the strong pull of the rapidly expanding Chinese
economy.
In response to accommodative macroeconomic policies, inflation
remained low in the review period. However, despite favourable
consumer price indices, the expected pick-up in consumer
spending failed to materialise. Depressed consumer spending
was particularly pronounced in Japan, where deflation and
weaknesses in corporate and banking systems were major
problems in the period under review. Further, in the last two
quarters of 2003, the economies of Asia's newly
industrialising countries (Korea, Taiwan, Hong Kong, and
Singapore), and the Asean-4 countries (Indonesia, Malaysia,
Philippines, and Thailand) experienced the impact of dropped
orders and delayed investment. Thus, the regional growth rate
in the 12 months to end-December 2003 closed at 4.8% as
against the 5.9% recorded for the same period in 2002.
1.1.4 Africa
Africa had one of the fastest regional growth rates in the
world last year. With average inflation in single digits in
major economies on the continent, Africa recorded growth of
4.1% in the 12 months to end-December 2003. Strong exports,
led by strengthening commodity prices, firm macroeconomic
policies, and strong consumer spending were the main sources
of growth. Buoyant revenues by the continent's oil exporting
countries from rising oil prices were more than offset by the
net accretion to the spending profiles of the continent's oil
importing economies.
Nevertheless, the challenge of meeting the Millennium
Development Goals (MDG) by 2015 remains for most economies in
the continent, as the policy environment in most countries
still do not conduce to the proper functioning of the private
sector. Key medium-term challenges to the continent include
improvement in the levels of governance, investment in
functioning infrastructure, well thought out policy
frameworks, and improved institutional climate for domestic
and foreign investment. Although the strategic framework
document for the New Partnership for Africa's Development (NEPAD)
was formally adopted by the 37th Summit of the OAU in July
2001, specifically to tackle these goals, not much result were
earned in this direction during the review period. The
continent's short-term goals include significant concessions
on national debts, increased foreign direct investments, and
removal of developed countries' restrictions to African
imports within the context of the ongoing Doha round of global
trade negotiations.
The successful conduct of elections in South Africa, which saw
the African National Congress party returned to office with
much higher majorities, confirmed the maturity of that
country's polity. These elections were significant in the
extent to which South Africa has become an engine of growth in
both the sub-region and continent. Noteworthy effort at
regional integration were made during the review period, with
the West African Monetary Zone (WAMZ) making considerable
advances towards implementing a single currency zone amongst
members. However, because of low incomes, long distances
between markets, weak transport infrastructure, and political
instability most regional integration agreements in the
continent were unable to drive growth in intra- regional trade
or promoted meaningful structural change during the review
period.
In large measure, the continent benefited from the increased
transparency, and citizen participation in governance, which
resulted from the democratisation of most of its economies.
Nonetheless, the HIV/AIDS epidemic, rising population
figures/poor demographics, and instability in some sub-regions
were major negatives to the region's performance during the
year.
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1.2 The Domestic Political
Environment
Despite a couple of irregularities, the April 2003 elections
marked the first civilian transfer of power in Nigeria's
history. The successful conduct of the polls set the tone for
consolidating the gains of the last four years of democratic
rule. However, a number of opposition parties have gone to the
courts with litigations against incumbents alleged to have
obtained their mandates in violation of the provisions of the
relative electoral statutes. With the successful organisation
of the local government elections, the three tiers of
government now have civilian leaders in place. These teething
problems notwithstanding, it fair to presume that the
foundations of democratic rule in the country are firmer today
than they have ever been.
Nonetheless, the spate of high-profile murders politicians in
the review period was a serious negative to the
democratisation process. Just as the ability of the incumbent
administration to tackle the economy is material to the
long-term prospects of the country, a redress of the lax
security situation in the country is essential if the gains
from the current democratic dispensation are to reach a larger
number of Nigerians.
Two events of international significance, which both took
place in the review period, marked the country's final return
to the comity of nations. The hosting of the eighth All
African Games in October 2003 was rivaled only by the hosting
in November of the same year, of the Commonwealth Heads of
Government Summit: (CHOGM), which brought together in Nigeria,
for yet another time since 1966, leaders of the Commonwealth
of Nations. As evidence of the final admission of the country
to the comity of nations, no single event could have been more
important than CHOGM. Besides which, CHOGM remarkably boosted
the nation's diplomatic credentials as President Olusegun
Obasanjo's conciliatory skills were brought to bear on the
successful outcome of the summit several occasions.
1.3 The Domestic Economic Environment
The substantial reform of the economy begun by current
civilian administration quickened in the year under review.
Under the able leadership of the strong economic team
assembled by the current administration in its second term,
major milestones down this road include the restructuring of
the public, sector's incentive structure through
implementation of the monetisation policy; reform of the
agricultural sector, as government tried to align the capacity
of the largely subsistence sector with the needs of a rapidly
growing population; and modernisation of the banking system
with the introduction of the new clearing arrangement. Other
reform initiatives embarked upon in the review period, include
the design of the contributory pension scheme; infrastructure
development; continuing privatisation; and reform of the
education sector.
The deregulation of the downstream sector of the oil industry,
although it promised a more transparent management of the
sector, led to initial increases in the pump station prices of
fuel products. The introduction of a N 1.50 fuel tax also had
a similar effect. However, much earlier passage of the 2004
appropriations bill could help in the management of public
expectation of government's goodwill. The market's response to
the Federal Government's N150 billion bond issue in October
2003 (the first of its kind in the last 17 years) is a clear
indication of popular support for the ongoing reform
initiatives.
In spite of these initiatives, growth in real Gross Domestic
Product (GDP) in 2003 stood at 3.5% compared with the budgeted
5.0%. Largely therefore, the broad objectives of fiscal policy
in the review year, that of diversifying the productive base
of the economy, were not met. In part, this is one consequence
of the expansionary fiscal activities of the three tiers of
government along with the continuing monetisation of crude oil
receipts which together resulted in a 26.2% and 33.1 % growth
in broad money (M2) and narrow money (M1) supply respectively,
as against the relevant targets of 15.0% and 13.8%. The
increase in monetary aggregates also led to severe imbalances
in the consumer price index, with the rate of inflation, which
had remained subdued for the larger part of the year, picking
up in the final quarter, to end the year at 13.8%, having
opened the year at 12.9%. The inflation rate currently stands
at 15.3% as at end-February 2004.
Owing to increased receipts from the oil sector, due largely
to higher oil prices in the international market, the nation's
gross external reserves as at end- December 2003 stood at
US$7,477.1 million, indicating a 2.65% decline over the
opening balance for the year. However, the current reserves
level can still finance about 8 months of imports, well within
the convergence criteria required by the West African Monetary
Zone (WAMZ). With the presidency's accent to budget 2004, the
country is currently within three of the primary convergence
criteria. The other targets achieved include maintenance of a
deficit of less than 3% of GDP, and reduction in the Central
Bank of Nigeria's (CBN) deficit financing to a ceiling of
10%.ln addition, capital market trends represented a major
positive to the economy in the review period, with the value
index rising from 13,238.0 in January 2003, to close March
2004 at 22,896.37.
The enhanced external reserve position, improved the CBN's
ability to fund the Dutch Auction Session (DAS) foreign
exchange sales to the market. However, demand pressure in the
market pushed down the weighted average exchange rate of the
naira against the dollar from N 127.32/US$1 in January 2003,
to N137.44/US$1 as at end-December 2003. On the other hand,
the premium between the bureaux de change and official market
rates fell from 9.5% in January 2003 to 8.5% in January 2004.
To stem demand pressure on the naira, the CBN during the
review period, began demanding three years tax clearance
certificates as a condition for companies' participating at
the DAS.
Responding to the mixed fortunes of the economy in the review
period, government unveiled its draft National Economic
Empowerment and Development Strategy (N.E.E.D.S) in September
2003. Expected to be completed in June 2004, NEEDS is designed
to strengthen the nation's ability to meet the targets related
to the achievement of the Millennium Development Goals (MDG).
Essentially, these involve poverty reduction, employment
generation, and wealth creation. As part of its development
strategy, in November 2003, government inaugurated the board
of the National Savings Certificate (NSC), a debt instrument
designed to address the low growth trap into which the country
has fallen because of its low savings and investment rates.
Despite these laudable initiatives, business investment
remained low in the review period, with capacity utilisation
in industry still below the levels needed to jumpstart the
economy. Bright spots in the real sector include growth in the
upstream oil and gas sector, and the fast moving consumer
goods sector. The telecommunications sector continued to lead
investment in the economy. With the coming on stream of
Globacom Nigeria Limited, this scenario can only improve; more
so as Globacom is licensed as the nation's second national
carrier of telephone and data traffic.
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1.4 The Banking Industry
Regulatory pressure to modernise the industry continued in the
review period, as the CBN suspended three banks from
participation in the clearing house. Further pressure on
industry players arose from the apex bank's effort to address
the threat posed by excess liquidity in the system. With the
growth in monetary aggregates in the 12 months to end-
December 2003, aggregate bank credit to the economy increased
by 33.7% compared with the budgeted figure of 25.7% for
financial year 2003. By August 2003, the CBN reduced the
minimum rediscount rate (MRR) to 15% from the December 2003
position of 16.5%. To further stimulate money banks' lending
to the real sector, the CBN agreed with banks to maintain
lending rates at MRR+4. However, the efficacy of the CBN's
intervention in the money market was muted, as approximately
16.16% of the currency in circulation in the review period was
within the banking system.
Banks' interest rates trended downward during the year, with
rates on deposit with various tenors falling from an 8.8
-14.4% bracket in January 2003, to a 6.05-12.01 %. Average
savings deposit rate fell from 3.6% to 3.1 % over the same
period. Banks average prime lending rate decreased from 21.9%
to 19.1%, while the average maximum lending rate similarly
fell from 25.7% to 21.3% over the period.
Because of the CBN's intervention and the downward trend of
major financial sector indices, the industry's operating
environment remained challenging. The pressure from reduced
margins continued, even as banks were required to massively
invest in new technologies and processes to render superior
service to an increasingly demanding customer base. With the
CBN's appointment of seven (7) settlement banks, and the
take-off of the new clearing system, the reform of the
industry gathered pace.
2. OPERATING RESULTS
Our operating results for the financial year ended March 2004,
are a worthy testament to the Bank's resilience and inner
strength. Despite the vagaries of our operating environment,
our results bear further evidence to the correctness of the
aims of our strategic growth initiatives. The gross balance
sheet closed the year to end-March 2004 at N312. 5 billion,
representing a marginal decline of 2.5% from the H320.6
billion closing figure for the corresponding period of last
year. This decline, which is further evidence of our continued
restructuring of the Bank for economic value, is the result of
the net impact of the shake up in the balance sheet structure,
which favoured earning assets over non-earning assets. Thus,
the Bank's asset mix and structure are currently more
efficient and profitable than they have been previously.
Gross earnings rose marginally from H45.06 billion in the
twelve months to end-March 2003, to close the review period at
H45.12 billion. In the same vein, the Bank recorded a 5.32%
growth in profitability, with profit before tax rising from
N13.39 billion in the year to end-March 2003 toN14.11 billion
during the review period. Consequently, profit after tax grew
by 749% from N10.32 billion in the preceding year to N11.10
billion in the year under review.
As a reflection of improved cost discipline within the Bank,
operating cost for the year ended March 31 2004 represents a
2.04% decline as against the figure for the corresponding
period of the preceding year. This translated to an improved
cost-to-income ratio in the review year of 68.74% compared
with the 70.27% recorded in the prior year. This gain in costs
was in spite of the adverse movement in the domestic consumer
price index, and the worsening state of public infrastructure,
all of which represented a huge burden on the Bank's cost
profile.
Our commitment to delivering superior shareholder value
remains strong, as dividend per share increased from Hl.50 in
the previous financial year, to N1.55 proposed in the review
period. A bonus of one (1) ordinary share for every eight (8)
held is recommended.
3. BOARD CHANGES
3.1 Appointments
There were no changes in the Board of Directors since the last
financial year.
3.2 Retirement by Rotation
In accordance with the Company's Articles of Association,
Messrs. Jacobs M. Ajekigbe, Oba Otudeko, OFR, Oye
Hassan-Odukale, MFR, Dr. Udo Udo-Aka, MON, and Alhaji Ado Y.
Wanka will retire by rotation and being eligible, offer
themselves for re- election.
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4. OUTLOOK FOR 2004/2005
4.1. The Global Economy
Projections for the global economy in 2004 are upbeat. With
continued growth expected in the United States of America, and
China, further reforms in the E.U. and Japan should carry the
world economy along at a brisk pace going forward. Spending in
the United States should remain high in the quarters ahead, as
domestic security concerns predominate. The balance of
inflationary pressures will thus remain in favour of upward
movement in the coming period. However, the falling dollar,
and rising interest rates in the United States are strong
risks to this outlook. Most economies will witness GDP growth
in 2004. Turkey and Zimbabwe are the main exceptions to this
outlook. However, without strong recoveries in domestic demand
in other major economies, a fall in their exports because of a
cheaper dollar would have adverse consequences on economic
capacities. Similarly, increases in interest rates as the
Federal Reserve tries to keep inflation under control would
pressurise global current account balances, and national debt
profiles.
Significant other downsides to this outlook include further
terrorist outrages, currency shocks, and geopolitical
imbalances in the Middle East. Emerging protectionism in the
E.U. and U.S. will remain strong negatives to the outlook for
emerging economies worldwide.
4.1.1 United States of America
With the recovery in the world's leading economy underway,
business investment is expected to pick-up as the corporate
sector rebounds. As capacity constraints begin to emerge, and
labour conditions tighten, inflationary pressures are expected
to begin to manifest in the next two quarters of 2004. Looking
forward, monetary policy is expected to be less accommodative,
as interest rates rise to offset lax fiscal conditions. The
orderly unwinding of household debt and the public sector's
imbalances remain serious risks going forward.
It is doubtful whether U.S. households can maintain current
spending levels over the medium-term especially as household
debts rise in proportion to their income. We strongly believe
therefore, that the consumer-spending boost to the economy may
very soon run out. This medium-term threat may yet be
equalised by growing evidence of increasing workforce
participation, and rising labour productivity. Geopolitical
uncertainties, as the U.S. presence in Iraq; Govt. continues,
will remain a major negative going forward. Successful
transfer of power to an Iraqi government at the end of June
thus remains a key positive to this outlook.
Nonetheless, the prospects of a rise in interest rates as the
U.S Federal Reserve tries to mollify inflationary pressures,
holds out real danger to the nascent recovery across the
world. Major risks to the global economy, include the
misalignment of the dollar exchange rate as investor concerns
over the sustainability of the U.S. current account deficits
force a realignment of portfolios; the transition to the
higher interest rate regime required to keep the U.S. deficit
in line; and the possibility of a disorderly unwinding of
imbalances in other major economies. In the end, the way the
major financial imbalances unwind may matter just as much as
their dispersion within the economy.
4.1.2 Europe
The accession of ten (10) new countries to the E.U. in May
(Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania,
Malta, Poland, Slovakia, and Slovenia) would determine the
horizon for the E.U and Europe in the short- to medium-term.
Close parallels exist with German unification in 1989. The
E.U.'s ability to absorb the new accession countries will
depend largely on the prompt elimination of structural
rigidities, and the pursuit of much needed product and labour
market reforms. We expect pressure on the E.U.'s budget as
accession countries attempt to correct for the relatively
difficult terms of their accession, and existing members seek
to limit their exposure to the burden of integration.
Consequently, the enlargement will bring to fore the sharp gap
between the richest and poorest members of the E.U. leading to
inevitable competition for common resources.
Unemployment is expected to be a major negative to the outlook
for Europe in the next few months. The favourable growth
dynamics unleashed in the accession countries is expected to
carry into their formal accession by midyear. The accession of
these ten countries, mainly from Central Europe, to the E.U.
in May 2004 should improve the overall outlook for the region.
However, baseline growth projections for Europe may have to be
discounted by the anticipated costs of absorbing the accession
countries.
Led by buoyant global grovvth and rise in investment
expenditure, growth in the E.U. should further pick up by
end-2004. The euro area and the E.U.'s improved outlook would
continue to depend on progress in structural reforms,
especially in the labour and product markets; and
accommodative macroeconomic policies. Although strong global
demand will continue to remain a source of growth, exchange
rate misalignments, as the euro appreciates against the dollar
and the yen, would remain serious downsides going forward.
The United Kingdom will again show the fastest pace among the
big European economies. We expect this to impact on the
direction of the forthcoming elections there.
4.1.3 Asia
India, the world's biggest democracy will complete its
two-stage elections by May 2004. Successful elections in India
should affect positively on domestic growth rates, as foreign
capital responds to the recent spate of reforms there.
Consequently, India may join China in the medium-term as an
emerging economy giant. In the rest of Asia, GDP growth and
increased current account surpluses are expected to continue,
as further structural reforms to the Chinese economy increases
its already large capacity to absorb exports from the region.
With growth in the Japanese economy uncertain, as it battles
to work out its corporate and banking sector crises, most
Asian economies will need to pursue further economic reforms
to increase the flexibility of their economies. With China's
transition from labour-intensive manufactures to higher value-
added economic activities, competitor economies in Asia would
have to accelerate their integration into the global economy,
if the positive outlook for this region is to hold.
Still, weak domestic demand, exchange rate misalignments, and
competition from China all remain big negatives to this
outlook.
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4.1.4 Africa
As emerging oil producers, Chad and Equatorial Guinea are
forecast to record the fastest growth among economies anywhere
in the world this year. The short-term outlook for the rest of
the continent is strongly positive, as commodity prices firm
up under the pull of increased global trade. In addition,
better weather conditions ought to improve the quality and
quantity of trade primary produce from the region. In the
medium-term, strong macroeconomic policies and further
sectoral reforms would be necessary if the continent is to be
flexible enough to weather the global economic storms and to
leverage on opportunities as they unfold. Structural reforms
become increasingly urgent moreover, if the continent is to
attain the 2015 deadline for the achievement of the millennium
development goals. The outlook for oil prices and regional
instability remain important downsides to this outlook in the
medium-term.
4.2 Domestic Economy
It is noteworthy that the economy responded favourably to the
limited reform effort embarked on last year. The outlook for
the economy in the short to medium-term is one of subdued
growth, led by growing public spending. With the onset of
inflationary pressures at the beginning of 2004, consumer
spending may yet fail to provide the needed fillip to the
economy. Business spending may well remain below the levels
required to move capacity usage up, as structural restraints
to investment spending persist. Redressing the public sector's
rising domestic debt, restraining the fiscal deficit through
the passing of fiscal responsibility pact, establishing an oil
proceeds stabilisation fund, diversifying the tax base, and
implementing a prudent public expenditure management
framework, are all central to boosting business spending in
the medium-term. Seeing as these are core aspects for
achieving WAMZ convergence criteria, progress along these
dimensions will be closely watched by the international
community over the two-year period to end 2005.
Among other, key challenges hindering the economy going
forward include low savings and investment rates, high
incidence of poverty/income inequality, poor fiscal policy,
weak public institutions; and inadequate infrastructure. The
success of NEEDS is thus a major positive to this outlook.
4.3 The Bank
Despite the inclement operating environment, the Bank's future
remains strongly positive, as we shall continue to respond to
the increasing pressure from the under-performing national
economy, and from a growing band of very nimble competitors,
in our operating environment, by intensifying and broadening
our offerings in depth and breadth. Although the strategic
corridor for growth in the economy contracts daily, the
opportunity for growth remains huge in the industry.
Accordingly, we shall remain focused on our strategy of
progressive internationalisation, to take full advantage of
the burgeoning trade flows arising from the economy's growing
integration with the global economy. We shall likewise
ardently pursue a strategy, which combines strong organic
growth and acquisition in order to take advantage of strategic
growth opportunities, which may arise, in the domestic
economy. Currently, we have the country's largest on-line
real-time network in the financial services industry.
Moreover, we intend to use this platform to deliver on a
multi- channel service delivery architecture, which takes
banking services along a vast continuum of market needs direct
to our customers' delightful points.
Convinced of the validity of our strategy, we have no doubt
that success in the long-term, and the delivery of long-term
shareholder value, is achievable only through single purpose
execution of the" clear leader" strategic plan and support
from all the multi- dimensional stakeholders.
4.3.1 Appreciation
Distinguished ladies and gentlemen, as we rededicate ourselves
to the business of a new financial year, I wish on behalf of
the Board and Management of the Bank, to thank our customers,
business partners, shareholders, regulators, and well-wishers
for their inestimable contributions to the sundry successes
that we celebrate today. We shall contir1ue to strengthen our
processes, such that the Bank remains the number one source of
value to all who regularly interact with it.
I wish to thank also the Bank's staff and management for their
hard work, smart moves, dedication and commitment towards
achieving the laudable goals we set ourselves. Finally,
appreciation goes to my fellow board members for the vision
and strategic direction without which none of these would have
been possible.
Thank you distinguished ladies and gentlemen for your kind
attention.
Alhaji (Dr.) Umaru Abdul Mutallab (CON)
CHAIRMAN
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