FirstBank Internet Banking

FirstCash Card Frequently Asked Questions

Q. Where Can the FirstCash Card be used?

A. FirstCash debit card can be used at any ATM located in FirstBank branches located nationwide to withdraw cash, as well as PoS Terminals at select merchant locations for the purchase of goods and services.

Q. How do I apply for a card?

A. The customer requests for a FirstCash card and fills out the forms indicating which of his/her personal accounts should be linked to the card. The personalized card is produced along with the secret PIN which is enclosed in a tamper-proof envelope. On collection of both card and PIN, the customer can activate the card at the nearest ATM. Our Customer Service staff are available at branches with ATMs to assist customers

Q. How do I use the FirstCash Card at an ATM?

A. The cardholder inserts his card and inputs his PIN. A menu comes up on the screen showing the different options and the cardholder selects the option required such as cash withdrawal, balance enquiry, mini statement etc. The cardholder selects the option desired. If cash, the amount required is inputted. If the balance in the cardholder’s account is sufficient to accommodate the amount requested, the transaction goes through and the cash is paid. If funds are insufficient, the transaction is rejected. A receipt is printed and cardholder collects his card back or proceeds to do other transactions. There are limits to the number of times and how much you can withdraw from your account on a daily basis

Q. How do I use the FirstCash Card at a PoS Terminal?

A. The card is swiped through the terminal and the PIN inputted. If sufficient funds are available, the transaction is completed and the cardholder’s account debited on-line, real-time. 2 receipts are printed, one for the cardholder and the other for the merchant.

Q. What are the benefits of the FirstCash Card?

A. It is convenient to use. The card is accepted, not only at FirstBank ATMs but also at ‘QuickCash’ ATMs.
The cardholder need not make a trip to the bank to withdraw cash or check his balance
The card gives the cardholder access to his account 24 hours a day, 7 days a week, even during public holidays
It is PIN protected and this ensures security of funds in the cardholder’s account
It can also be used to make purchases at outlets without having to make a trip to the bank first to load the card.

Q. What do I do in the event that my card is lost/stolen/misplaced?

A. Report immediately to your nearest FirstBank branch. Your card will be hot listed and a new card issued to you

Q. Who can get a FirstCash Card?

A. Any individual who maintains an account with FirstBank is eligible to own a card. Also sole proprietorship companies with only one signatory to the account can apply. You can link up to 4 of your individual accounts to a card.

Q. How can I get a FirstCash Card?

A. Apply today if you meet the above criteria at your nearest FirstBank branch and enjoy our new world of convenience.

MasterCard

Q. WHAT DOES IT TAKE TO BE A MERCHANT

A. Simply register with the nearest branch or at our Head Office at 35, Marina Lagos. We shall visit your premises for preliminary discussions after which you may be required to enter into a contract with the bank by signing our Agreement Form which sets out the terms and conditions for MasterCard operations. These include settlement terms and applicable commissions and encashment facilities.

Q. WHERE CAN MASTERCARD BE USED?

A. MasterCard can be used in any part of the world for payment for goods and
services obtained from hotels, restaurants, tourist centres, gift shops, business
centres and also for cash withdrawals. In Nigeria, encashment facility is available
at FirstBank branches designated for MasterCard transactions.

Q. WHAT IS A SECURED CREDIT CARD?

A. This is a credit card backed by cash collateral deposited in an account separate from the credit card account.  Our credit card will be 125% cash secured

Q. WHERE CAN I USE THE CARD?

A. The card is acceptable anywhere there is a MasterCard sign, in about 210 countries and more than 30 million locations worldwide (Click here for a list of local locations).  It can be used for cash withdrawal, purchases, hotel bill settlement, and for payment on the Internet.

Q. HOW MUCH WILL THE CARD COST?

A. The card will cost you $ 10 to acquire.  You will also be charged an annual service charge as well as transactional fees.

Q. HOW MUCH CREDIT CAN I BE ALLOWED?

A. You will be availed a cash secured credit limit of between $ 500 - $ 10,000, based on your request, the balance on your domiciliary account and other financial information about you.

Q. WILL I BE CHARGED INTEREST ON MY CREDIT?

A. The value of your transactions will be debited to your account as they occur and you will receive a statement at the end of the month.  There is no charge on the account if you settle the amount used within 30 days after the end of the month, failing which interest will be charged.

Q. WHAT HAPPENS IF I EXCEED MY LIMIT?

A. You are not expected to exceed your limit, however where this occurs without prior arrangement with the Bank, we will charge a penalty.

Q. CAN MY LIMIT BE INCREASED AT A LATER DATE?

A. Your credit limit can be increased at any time by writing to the Bank and payment of more cash to increase your collateral.  However, this will be subject to another appraisal, your track record, etc

Q. HOW MUCH COLLATERAL DO I REQUIRE?

A. You are required to deposit 125% of your required credit limit as collateral; any increase in limit will require additional collateral for the 125% to be maintained.  You will also be required to deposit 125% of credit limit for your named additional card holder.

Q. HOW DOES THIS OPERATE?

A. At your request, we may issue a card to an additional cardholder named by you.  You will indicate the credit limit to be set on the card and you will be held responsible for the amount spent on this card.

Q. WILL MY SPENDING AFFECT THE LIMIT OF THE ADDITIONAL CARDHOLDER OR VICE VERSA?

A. It depends on what you want.  You can set the limit for the additional cardholder to be dependent on your limit or independent of it